Computer Technologies Consultants (CTC) is seeking a ServiceNow Business Analyst to support the Department of State in Arlington, VA.
Why Should You Be Interested?
- Direct hire full-time position
- Competitive base salary and comprehensive benefits
- Mid-size company with room for growth
Position Title: ServiceNow Business Analyst
Position Location: This position is currently onsite at the Arlington VA State Department campus. Candidates must reside in the DMV area to be considered.
Daily Responsibilities:
- Create epics, user stories with acceptance and testing criteria
- Participate in the development of functional business requirements and help stakeholders assess relative priorities for both business process and technology solutions.
- Evaluate alternative business processes and technology solutions and participate in making technology recommendations to enhance business operations.
- Develop business and system requirements, functional designs, process flows, and test plans.
- Analyze and document business processes and systems
- Facilitate requirements gathering
- Prepare client facing and internal deliverables that are technology related
- Interface with the application development team
Required Years of Experience (min):
- At least four years of experience of eliciting requirements and conducting business process reviews and documentation while applying detailed knowledge of ServiceNow
Required Degree/Certifications:
- BS/BA degree in Computer Science, MIS, or related IT discipline
- Additional four years of related professional experience can be substituted for a BS/BA degree
Required Experience:
- Demonstrated ability to develop strong on-site and remote team and client relationships
- Excellent verbal and written communication skills including presentation skills
- Experience in the System Development Life Cycle (SDLC) processes including client requirement analysis and system design
- Experience implementing systems using the Agile methodology
Preferred Certifications:- ServiceNow Certified Systems Administrator (CSA)
- ServiceNow CIS IT Service Management or other similar ServiceNow certification
- Certified Associate in Project Management (CAPM) or Project Management Professional (PMP)
- Agile SAFe, Scrum Master, or ITIL v3 certification
Required Clearance:
- Public Trust; this position requires the ability to secure a security clearance of secret level, if needed
Pay InformationFull-Time Salary Range: $115k - $130k
Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.
