5+ years of experience in ServiceNow solutions design and implementation, with at least 3 years in a lead or architect role
Expertise in ServiceNow architecture, including ITSM, ITOM, ITBM, HRSD, and CMDB
Proven ability to implement scalable solutions and align with the Common Services Data Model (CSDM)
Extensive integration experience using REST, SOAP, OAuth2, and knowledge of ServiceNow scripting
Strong knowledge of ServiceNow governance, deployment processes, and best practices
Preferred certifications: ServiceNow Certified Application Developer, System Administrator, or Technical Architect
Strong understanding of ITIL frameworks and agile project management expertise
Responsibilities
Lead end-to-end design and implementation of ServiceNow solutions
Collaborate with stakeholders to define architectural vision and implementation roadmap
Oversee customization and configuration of ServiceNow modules following best practices
Design integrations between ServiceNow and third-party systems for seamless data interoperability
Provide technical leadership and mentorship to development teams
Identify optimization opportunities for performance and cost-efficiency in ServiceNow environments
Establish governance processes to ensure security and compliance of ServiceNow environments
Engage clients as a subject matter expert on ServiceNow architecture and process automation
Benefits
Hybrid work model, offering flexibility between remote work and onsite
Opportunities for professional development and continuous learning
Access to cutting-edge technology and tools in ServiceNow
Supportive team environment focused on collaboration and innovation
Participation in strategic projects that have significant impact on operations
Full Job Description
Job Title: ServiceNow Architect
Job Type: FTE
Location: Chandler, AZ (Hybrid)
Key Responsibilities:
Solution Architecture: Lead the design and implementation of end-to-end ServiceNow solutions, including ITSM, ITOM, ITBM, ITAM, HRSD, and other ServiceNow applications.
Strategic Planning: Collaborate with business stakeholders, project managers, and technical teams to define the architectural vision and roadmap for ServiceNow implementations.
Customization & Configuration: Oversee the customization and configuration of ServiceNow modules, ensuring best practices and scalability.
Integration Design: Architect integrations between ServiceNow and third-party systems (such as LDAP, Active Directory, SAP, and custom APIs), ensuring seamless data flow and system interoperability.
Leadership & Mentorship: Provide technical leadership and guidance to development teams, ensuring the adoption of best practices and consistent, high-quality coding standards.
Platform Optimization: Identify opportunities to optimize ServiceNow environments for performance, usability, and cost-efficiency, including reviewing data models, integrations, and workflows.
Governance & Security: Establish governance processes to ensure the integrity, security, and compliance of ServiceNow environments, including the proper management of data, access control, and system configurations.
Client Engagement: Act as a subject matter expert, providing advice and recommendations to clients on ServiceNow architecture, process automation, and platform capabilities.
Documentation: Produce comprehensive solution documentation, including architecture diagrams, workflows, and implementation guides.
Upgrades & Enhancements: Lead efforts for system upgrades, patching, and platform enhancements, ensuring minimal impact on operations and aligning with new ServiceNow releases and features.
Required Qualifications:
Experience: 5+ years of hands-on experience designing and implementing ServiceNow solutions, with at least 3 years in a lead or architect role
Technical Skills:
Expertise in ServiceNow architecture, design, and configuration, including ITSM, ITOM, ITBM, HRSD, and CMDB
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Proven ability to design and implement scalable ServiceNow solutions, including ITSM, ITOM, CMDB, and emerging modules, with deep knowledge of the Common Services Data Model (CSDM) for platform alignment
Extensive experience with ServiceNow integrations using REST, SOAP, OAuth2, JWT, and MID Server, ensuring seamless interoperability with external systems like AWS, Azure, Salesforce, or other enterprise platforms. Proficiency in ServiceNow scripting (JavaScript, Glide API, Business Rules, etc.)
Expertise in designing solutions to maintain platform integrity, optimize CMDB structure, and enforce best practices in performance, scalability, and usability
In-depth knowledge of ServiceNow update sets, version control, deployment processes, and platform governance frameworks to ensure optimal performance and compliance
Familiarity with advanced ServiceNow features such as Flow Designer, Virtual Agent, and Predictive Intelligence
Certifications: ServiceNow Certified Application Developer (CAD), ServiceNow Certified System Administrator (CSA), or ServiceNow Certified Technical Architect (CTA) preferred
ITIL Knowledge: Strong understanding and practical experience with ITIL frameworks, particularly Incident, Problem, Change Management, and Configuration Management, and the ability to map these processes to ServiceNow capabilities
Project Management: Experience with agile methodologies and managing large-scale ServiceNow implementations
Leadership & Communication: Strong leadership abilities with experience managing cross-functional teams, guiding developers, and liaising with stakeholders at all levels. Excellent written and verbal communication skills
Preferred Qualifications:
Experience with ServiceNow ITOM modules (Discovery, Orchestration, Event Management)
Familiarity with cloud technologies (AWS, Azure, etc.) and their integration with ServiceNow
Experience with DevOps and CI/CD pipelines for ServiceNow deployments
Knowledge of automation tools and frameworks to drive operational efficiencies
