ServiceNow ArchitectImprovix Technologies | Federal IT Modernization
Location: Fully Remote
Clearance: Active Secret clearance required
Employment Type: Full-Time
WHAT YOU'LL DOArchitecture & Solution Design- Design and lead the architecture, implementation, and optimization of ServiceNow platforms across enterprise modules, including ITSM, ITOM, HAM, SAM, HRSD, SPM, GRC, SecOps, ServiceNow Vault, Automation Engine, and CMDB.
- Translate business goals into scalable, maintainable, and secure solutions that improve workflows, productivity, and service delivery.
- Conduct detailed requirement analysis and review business requirements to ensure technical clarity and feasibility for development.
- Lead workshops and technical design discussions with stakeholders to define platform requirements and align solutions with organizational goals.
- Proactively identify risks, dependencies, and design gaps early in the development lifecycle.
Development & Integration- Design, develop, and deploy custom applications and cross-scope solutions within ServiceNow tailored to federal requirements.
- Architect and implement integrations with enterprise and third-party systems using REST/SOAP web services, IntegrationHub, MID Servers, and middleware technologies - ensuring secure, seamless data exchange.
- Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
- Support ongoing improvement and optimization of core ITSM modules (Incident, Problem, Change, Request, and Knowledge Management).
- Integrate AI-driven capabilities into ServiceNow to enhance automation, predictive analysis, and decision-making.
- Ensure system excellence through robust data management, workflow optimization, and performance tuning.
Release Management & Quality- Own total release management: release cycle planning, environment management, update set deployment, runbook maintenance, and release documentation across Agile sprint cycles.
- Lead technical and peer code reviews, and oversee testing, deployment, and ongoing platform improvement.
- Execute and oversee unit, integration, and regression testing to drive high-quality, zero-defect deployments.
- Ensure solution quality through compliance and governance checks, and maintain technical design records.
Leadership & Collaboration- Mentor developers, administrators, and functional team members on ServiceNow architecture, scripting, DevOps approaches, and platform best practices.
- Participate in client calls to lead and advise on technical design discussions, representing technical solutions clearly to both technical and non-technical audiences.
- Collaborate with federal stakeholders to align solutions with modernization goals, compliance standards, and security frameworks, including NIST and FISMA.
- Monitor ServiceNow releases and recommend enhancements to keep the environment current and cutting-edge.
- Support Windows Server implementation, upgrades, and integrations as required by the environment.
Our benefits include:
- Competitive compensation and performance-based incentives
- 401(k) with company match
- Three weeks of paid annual leave that increases with tenure
- Comprehensive medical, dental, and vision insurance
- Life insurance and disability coverage
- Transit and commuting benefits
- Professional development and paid training opportunities
At Improvix, you'll join a collaborative, mission-focused environment where your expertise drives meaningful impact.
