8+ years in IT with 5+ years in ServiceNow development and architecture.
Expertise in JavaScript, HTML/CSS, and ServiceNow development tools.
Experience in FedRAMP or similar government cloud environments.
Strong knowledge of Configuration Management (CMDB) and IT Operations Management.
Ability to work onsite in Columbus, OH, and engage with diverse stakeholders.
Responsibilities
Define technical architecture for ServiceNow, minimizing technical debt.
Design and develop custom scoped applications and complex workflows using JavaScript.
Implement robust security protocols for FedRAMP compliance.
Lead the integration of third-party systems using various tools and APIs.
Establish development standards and conduct platform code reviews.
Translate functional requirements into design documents in collaboration with stakeholders.
Benefits
Opportunity to work on high-profile public sector projects.
Involvement in digital transformation and service optimization initiatives.
Hands-on technical leadership role.
Work within a FedRAMP-compliant environment.
Collaboration with cross-functional teams and diverse stakeholders.
Full Job Description
Mode on Interview - In-Person/ Video depending on HM, Need Local, Need convertible candidate
Role: ServiceNow Architect
Location: Must be located in Columbus OH for Onsite work
Role Overview: We are seeking a dual-threat ServiceNow Architect to lead the technical design and execution of enterprise-wide solutions for a high-profile public sector client. This role requires a professional who can operate at a strategic architectural level-defining platform standards and governance-while remaining "hands-on" to develop, configure, and troubleshoot complex workflows. The successful candidate will ensure the platform remains scalable, secure, and compliant within a FedRAMP-authorized environment, focusing on digital transformation and service optimization.
Key Responsibilities:
Architectural Strategy: Define the technical architecture for the ServiceNow platform, ensuring alignment with the Common Service Data Model (CSDM) and industry best practices to minimize technical debt.
Hands-on Development: Design and develop custom scoped applications, complex Business Rules, Script Includes, UI Actions, and Client Scripts using JavaScript and Glide APIs.
FedRAMP Compliance: Implement and maintain robust security protocols, including advanced ACL configurations, data encryption, and secure coding standards to meet federal and state regulatory requirements.
Integrations & Automation: Lead the design and implementation of integrations with third-party systems using IntegrationHub, Flow Designer, MID Servers, and REST/SOAP APIs.
Platform Governance: Establish development standards and conduct code reviews to ensure platform health, performance, and upgradeability.
Collaboration: Partner with the Engagement Lead and business stakeholders to translate functional requirements into high-level design documents and technical specifications.
Required Qualifications:
Experience: 8+ years of experience in IT, with at least 5 years of deep technical experience in ServiceNow development and architecture.
Technical Mastery: Expert-level proficiency in JavaScript, HTML/CSS, and ServiceNow-specific development tools (Studio, UI Builder, Service Portal).
Government Experience: Proven track record of working within FedRAMP or similarly regulated government cloud environments.
CMDB & ITOM: Strong understanding of Configuration Management (CMDB) and IT Operations Management (Discovery, Service Mapping) within a public sector context.
Soft Skills: Ability to work onsite in Columbus, OH, and lead technical work sessions with diverse stakeholder groups.
Required Certifications:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist (CIS) - ITSM or ITOM preferred
ITIL v4 Foundations
Preferred Certifications:
ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA)
