Bachelor's degree with 12+ years in infrastructure/cloud engineering or equivalent experience
8–12+ years of ServiceNow experience
Expertise in ServiceNow platform architecture
Strong understanding of the CSDM framework
Experience in CMDB design and governance
Proficiency in workflow automation
Hands-on expertise with Integration Hub and APIs
Knowledge of ITIL processes
Experience in JavaScript development
ITOM discovery and automation
Responsibilities
Design scalable ServiceNow solutions aligned to enterprise architecture goals
Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
Architect CSDM-based service models and CMDB structures
Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
Automate workflows and improve operational efficiency
Define platform governance, integrations, and development standards
Support roadmap planning and platform maturity assessments
Integrate ServiceNow with enterprise systems and cloud environments
Benefits
Hybrid/remote work flexibility
Opportunity to work on cutting-edge AI and automation technologies
Engagement in high-impact projects within a secure environment
Collaboration with a skilled team of professionals
Potential for career advancement in a growing company
Full Job Description
Overview
GovCIO is currently hiring a ServiceNow Architect (AI + CSDM + Automation) with an active Secret clearance to integrate security practices into software development and infrastructure operations by automating secure delivery pipelines, compliance controls, vulnerability management, and deployment processes. This role is based in Arlington, VA, as a hybrid/remote position.
Responsibilities
Responsibilities:
Design scalable ServiceNow solutions aligned to enterprise architecture goals
Lead implementation of ITSM, ITOM, ITAM, SPM, CMDB, and automation capabilities
Architect CSDM-based service models and CMDB structures
Implement ServiceNow AI capabilities, predictive intelligence, and virtual agents
Automate workflows and improve operational efficiency
Define platform governance, integrations, and development standards
Support roadmap planning and platform maturity assessments
Integrate ServiceNow with enterprise systems and cloud environments
Qualifications
Qualifications:
Bachelor's with 12+ years of infrastructure/cloud engineering experience (or commensurate experience)
Required Skills and Experience:
8–12+ years of ServiceNow experience
Expertise in ServiceNow platform architecture
Strong understanding of the CSDM framework
Experience in CMDB design and governance
Proficiency in workflow automation
Experience with ServiceNow AI and NowAssist
Hands-on expertise with Integration Hub and APIs
Knowledge of ITIL processes
Experience in JavaScript development
ITOM discovery and automation
Preferred Skills and Experience:
Certified Technical Architect (CTA) preferred
Certified Application Developer
Certified Implementation Specialist
ITIL Foundation
Clearance Required: Must have an active Secret clearance and be able to attain DEA suitability
GovCIO is a technology and consulting firm that provides IT solutions to government agencies. The company specializes in cloud computing, cybersecurity, and digital transformation. GovCIO's mission is to help government agencies improve their IT infrastructure and enhance their services to the public. The company was founded in 2015 and is headquartered in Washington, DC.
