ServiceNow Architect supporting the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program.
In this role, you will join a Strategic Operations Project Team leading the transition of the Air Force District of Washington (AFDW) from BMC Helix to ServiceNow. As the technical authority for the ServiceNow platform, you will play a pivotal role in modernizing IT Service Management (ITSM) capabilities across AFDW and the Department of the Air Force (DAF), transforming legacy IT operations into a secure, automated, and scalable enterprise service delivery environment.
Working closely with Government stakeholders, business leaders, and technical development teams, you will design, architect, and govern enterprise ServiceNow solutions that streamline IT operations, accelerate capability delivery, and strengthen mission readiness. Your expertise in ServiceNow platform architecture, ITIL process automation, enterprise integrations, and security will directly support the modernization of critical IT infrastructure and services across the DAF.
Work Location: On-site Camp Springs, MD
Security Clearance Required: Active DoD Secret or higher
Term: 12-18 months with potential for extended support post-standup.
Responsibilities- Serve as the technical authority for ServiceNow platform architecture, establishing and maintaining scalable, secure, and enterprise-aligned solutions that support AFDW and DAF operational requirements.
- Lead the architecture, design, engineering, configuration, and implementation of ServiceNow solutions supporting enterprise IT Service Management (ITSM) modernization.
- Design and implement ServiceNow capabilities to automate Information Technology Infrastructure Library (ITIL) processes, including Service Request, Incident, Problem, Change, and Configuration Management.
- Develop and govern ServiceNow platform architecture, including security controls, data models, integrations, application design, and enterprise development standards.
- Architect and implement ServiceNow solutions that replace legacy BMC Helix processes while improving service delivery, automation, operational efficiency, and user experience.
- Design and optimize ServiceNow Common Service Data Model (CSDM), Configuration Management Database (CMDB) relationships, table structures, and data mappings to ensure scalability, integrity, and performance.
- Architect API frameworks and enterprise integrations to enable secure, efficient data exchange between ServiceNow and external systems, applications, and data sources.
- Provide architectural oversight and technical guidance for ServiceNow development, configuration, scripting, integrations, and deployment activities.
- Establish and enforce ServiceNow platform governance, development standards, security architecture, and configuration management best practices.
- Lead technical design reviews, requirements sessions, and solution architecture discussions to ensure platform capabilities align with Government mission and business objectives.
- Collaborate with business and IT stakeholders to gather, evaluate, and translate operational requirements into ServiceNow technical specifications and architectural solutions.
- Provide technical leadership and direction to distributed development teams, ensuring solutions are delivered in accordance with established architecture and enterprise standards.
- Support the design, development, testing, debugging, documentation, deployment, and ongoing maintenance of ServiceNow platform solutions.
- Oversee technical documentation, change management, and migration of ServiceNow enhancements across development, testing, and production environments.
- Evaluate and incorporate ServiceNow AI capabilities, including Now Assist and AI agents, to improve workflow automation, service delivery, and enterprise operational efficiency.
- Ensure ServiceNow architecture supports applicable security, regulatory, and compliance requirements within the Department of Defense (DoD) environment.
- Partner with Government leadership, technical teams, and business stakeholders to establish a sustainable ServiceNow architecture that supports long-term platform growth and modernization.
Required Qualifications- Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field with 8+ years of relevant experience, or a Master's degree with 6+ years of relevant experience. Additional years of relevant experience may be accepted in lieu of a degree.
- Active DoD Secret security clearance or higher required.
- Strong background in ServiceNow platform development, enterprise architecture, and the design and implementation of ServiceNow security architecture.
- Experience architecting and implementing enterprise ServiceNow solutions in cloud-hosted environments.
- Experience with ServiceNow ITSM modules, including Service Request, Incident, Problem, Change, and Configuration Management.
- Demonstrated expertise in ServiceNow platform engineering, ITIL process automation, and security and regulatory requirements.
- Experience designing and implementing ServiceNow Common Service Data Model (CSDM) frameworks, database mappings, and Configuration Management Database (CMDB) structures.
- Strong experience designing Application Programming Interface (API) frameworks and enterprise integrations to securely exchange data between ServiceNow and external systems.
- Demonstrated experience optimizing ServiceNow data models, table structures, and platform performance.
- Knowledge of ServiceNow AI capabilities, including Now Assist and AI agents, and their application to enterprise workflow automation.
- Proven experience supporting large-scale ServiceNow implementations, platform governance, and enterprise architecture standards.
- Experience leading technical design reviews, translating business requirements into architectural solutions, and guiding distributed development teams.
- Strong understanding of enterprise security architecture, access controls, and platform governance.
- Excellent verbal and written communication skills, with the ability to engage Government customers, business stakeholders, and technical teams at both strategic and operational levels.
- Ability to provide technical leadership, establish architectural direction, and ensure ServiceNow solutions align with enterprise and mission requirements.
Desired Qualifications- Master's degree in Information Technology or a related discipline.
- ServiceNow Certified System Administrator (CSA) certification.
- ServiceNow Certified Implementation Specialist (CIS) certification.
- ServiceNow Certified Application Developer (CAD) certification.
- ITIL v4 Foundation certification.
- Enterprise Architecture or advanced ServiceNow certifications.
- Experience with BMC Helix or BMC Remedy.
- Experience leading enterprise ITSM migrations from BMC Helix or Remedy to ServiceNow.
- Experience supporting Department of Defense (DoD), Department of the Air Force (DAF), or other Federal Government IT environments.
- Experience implementing ServiceNow Now Assist, AI agents, and intelligent workflow automation in enterprise environments.
Salary and CompensationSalary is commensurate with education, experience, knowledge, skills, abilities, and qualifications.
The anticipated salary range for this requisition is $105,000-$195,000 annually. This range is not a guarantee of compensation or an offer amount. The actual salary offered will depend on the position's responsibilities, relevant qualifications, security clearance, internal equity, applicable market data, contractual labor category requirements, and applicable laws or requirements.
Some of our benefits include:- Generous PTO plus 11 Federal Holidays
- Retirement Planning - 401k Fully Vested with Match
- Annual Health and Wellness Allowance - buy an Apple Watch, a treadmill, or hit the gym on us
- Career Development - Annual Funds to spend on Education and Training or AI subscriptions
- Volunteer Time Off - Annually, all employees can spend 8 hours directly supporting a charity of choice
- Charitable Match - ABSC matches an employee's donation to a qualifying charity
- Referral Program - We pay for internal and external referrals!
- LOV Awards - Earn bonus awards throughout the year from our Living Our Values awards program
Apply to join our team today! We are always looking to grow our team-if you know someone who is seeking a new career opportunity, please share this job opening with them. ABSC offers generous external referral bonuses. You don't need to be an employee to benefit from our Referral Program.
ABSC is a proud V3, Virginia Values Vets, member, which recognizes our commitment to hiring Veterans. If you are a veteran, please be sure to include that in your application.
