5-8 years of experience in technical support roles
Proficiency in ServiceNow application functionalities
Strong understanding of requirement gathering and technical specification translation
Experience with coding, configuration, and minor customizations
Familiarity with integration testing and troubleshooting processes
Responsibilities
Gather functional requirements and translate them into technical specifications
Assist in coding, configuration, and minor customizations according to standards
Support integration testing by validating interface behavior
Troubleshoot and resolve basic technical issues related to module performance
Prepare user documentation and configuration notes for specific modules
Benefits
Full range of medical and dental benefits options
Disability insurance
Paid time off, including sick leave
Other paid and unpaid leave options
Full Job Description
Job Title: ServiceNow Application Support
City: Sunnyvale
State/Province: California
Posting Start Date: 11/3/26
Job Description
Role Purpose
The purpose of this role is to bridge client's functional and technical requirements at the module level by assisting in outlining technical specifications, performing basic configuration, and troubleshooting initial system issues.
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Areas of Responsibility
Requirement Gathering-Understand the functional requirements and assist in translating these into technical specifications.
Configuration and Customisation-"Assist in performing coding, configuration, and minor customisations as per defined design and development standards."
Technology Harmonisation-Support integration testing by validating interface behaviour and identifying basic issues.
Troubleshooting and optimisation-Support troubleshooting activities and help resolve basic technical issues related to performance or configuration of a specific module.
Documentation-Assist in preparing user documentation, configuration notes, and testing artefacts for a specific module.
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Mandatory Skills: Technical Support.
Experience: 5-8 Years.
The expected compensation for this role ranges from $60,000 to $148,500 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
About Wipro
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The company was founded in 1945 and is headquartered in Bengaluru, India. Wipro has operations in over 50 countries and employs over 191,000 people. The company's primary business is in the information technology sector, and it provides services such as application development and maintenance, digital strategy consulting, and data analytics.
