Are you passionate about building smarter business processes and creating seamless digital experiences? Join our Enterprise Workflow team as a ServiceNow Administrator and play a key role in transforming how employees and customers interact with critical business services.In this role, you'll administer, configure, and enhance enterprise workflow solutions within a secure, FedRAMP-authorized environment. You'll partner with business leaders and technical teams to design scalable solutions, automate processes, improve service delivery, and support enterprise-wide digital transformation initiatives.
This is an excellent opportunity for a ServiceNow professional who enjoys solving complex problems, collaborating with stakeholders, and driving business efficiency through automation and innovation.
What You'll Do- Configure, administer, and support ServiceNow applications including ITSM, ITOM, Vulnerability Response (VR), Strategic Portfolio Management (SPM), Customer Service Management (CSM), and related modules.
- Design and develop workflows, automations, catalog items, request processes, and custom applications.
- Gather business requirements and translate them into scalable technical solutions.
- Build and maintain integrations with external systems using REST APIs, SOAP APIs, and other integration methods.
- Ensure platform stability, performance, security, and compliance with FedRAMP and NIST requirements.
- Lead testing efforts, user acceptance testing, upgrades, and platform enhancements.
- Identify opportunities to improve processes, automate manual work, and enhance the customer experience.
- Collaborate with cross-functional teams to support strategic technology initiatives.
- Mentor team members and promote development best practices.
What We're Looking For- 2+ years of experience administering or configuring ServiceNow, Chorus BPM, or similar workflow platforms.
- Experience with security administration, user management, integrations, platform upgrades, and workflow automation.
- Knowledge of ServiceNow modules such as ITSM, CSM, VR, SPM, ITOM, or similar platforms.
- Experience developing integrations using REST APIs, SOAP APIs, or ServiceNow Spokes.
- Understanding of CMDB concepts and data management best practices.
- Strong troubleshooting, analytical, and problem-solving skills.
- Ability to communicate effectively with both technical and non-technical stakeholders.
- Experience gathering requirements and translating business needs into technical solutions.
Preferred Qualifications- Bachelor's degree.
- ServiceNow certifications such as CSA, CAD, CIS, or related workflow certifications.
- Knowledge of ITIL, SDLC, Lean Six Sigma, or workflow governance practices.
- Experience in benefits administration, insurance, financial services, or regulated industries.
- Experience supporting digital transformation and customer self-service initiatives.
Schedule: 40 hours per week Monday- Friday, Hybrid - 2 days per week on siteLocation: Portsmouth, NHThe salary range for this role is $76,617 - $103,659 per year. We've shared the full range to stay transparent -
but most new hires join us between the minimum ($76,616) and the midpoint ($90,138) depending on skills and experience.Final compensation is based on a mix of factors including qualifications, experience, and education, as well as internal equity and budget considerations.
- Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
- Bonus Opportunity: Qualifying employees can earn an annual bonus based on company metrics and personal performance.
- Lots of paid time off:3 weeks' vacation, 7 sick days, 3 personal days, and 12 paid holidays!
- Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
- 6 weeks fully-paid parental leave
- Tuition reimbursement program to support career goals.
- Corporate giving and matching gifts program.
- Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
- A wide variety of personal, professional, and career development programs.
- Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.
