Comfortable working with CRM systems or willing to learn dealership CRM software.
Customer-facing experience with excellent communication skills.
Vehicle appraisal experience is preferred but not required; willingness to learn is essential.
Positive attitude and strong work ethic.
Self-motivated and goal-oriented mindset.
Ability to build trust and rapport with customers.
Responsibilities
Review daily service repair orders and customer appointments.
Meet with service customers while their vehicles are being serviced.
Evaluate opportunities to purchase customer vehicles for dealership inventory.
Appraise customer vehicles and present purchase offers.
Assist customers interested in upgrading to a new or pre-owned vehicle.
Build relationships with customers and create exceptional experiences.
Coordinate with sales and service teams to maximize opportunities.
Benefits
Aggressive compensation plan.
Income potential of $65,000 to $125,000+ annually.
Weekly cash SPIFF opportunities.
Paid on-the-job training.
Advancement opportunities within one of Arizona's fastest-growing automotive groups.
Stable, family-owned company with a reputation for investing in its people.
Supportive leadership and team environment.
Full Job Description
Courtesy Nissan of Mesa
📍 Mesa, Arizona
Earn $65,000 - $125,000+ Per Year 💰 Weekly Cash SPIFFs 🎓 Paid Training 📈 Career Growth Opportunities 🚗 Automotive Experience Not Required
Courtesy Nissan of Mesa is looking for two highly motivated individuals to join our team as Service-to-Sales Acquisition Specialists (C4C).
This is a unique position that combines customer service, vehicle acquisition, appraisal, and sales. Your primary responsibility will be identifying opportunities within our service department to help customers upgrade their current vehicle, trade into a newer model, or sell their vehicle directly to our dealership.
What You'll Do
Review daily service repair orders and customer appointments.
Meet with service customers while their vehicles are being serviced.
Evaluate opportunities to purchase customer vehicles for dealership inventory.
Appraise customer vehicles and present purchase offers.
Assist customers interested in upgrading to a new or pre-owned vehicle.
Build relationships with customers and create exceptional experiences.
Coordinate with sales and service teams to maximize opportunities.
Generate appointments and follow up with customers throughout the process.
Utilize CRM tools to document customer interactions, opportunities, and follow-up activities.
Help customers explore vehicle options that better fit their needs and budget.
Schedule
Monday through Saturday
Every Sunday Off
Every Other Saturday Off
7:00 AM - 5:00 PM or 8:00 AM - 6:00 PM
Compensation & Benefits
Aggressive compensation plan
Income potential of $65,000 to $125,000+ annually
Weekly cash SPIFF opportunities
Paid on-the-job training
Advancement opportunities within one of Arizona's fastest-growing automotive groups
Stable, family-owned company with a reputation for investing in its people
Supportive leadership and team environment
Qualifications
Strong computer skills are required.
Comfortable working with CRM systems or willing to learn dealership CRM software.
Customer-facing experience with excellent communication skills.
Vehicle appraisal experience is preferred but not required; willingness to learn is essential.
Positive attitude and strong work ethic.
Self-motivated and goal-oriented mindset.
Ability to build trust and rapport with customers.
Professional appearance and demeanor.
Automotive experience is helpful but not required.
