Ability to obtain and maintain a 1-year DOT Medical Card
Valid Driver's License with limited moving violations
High School diploma or equivalent
3+ years of dispatching experience preferred
5+ years of customer service experience preferred
Working knowledge of DOT hours of service
Experience using Salesforce and SAP
Familiarity with the geographical area of coverage
Up to 10% travel required
Responsibilities
Serve as the first point of contact for customers and callers
Troubleshoot customer issues to determine necessary service levels
Schedule planned maintenance and contractual appointments for Technicians
Monitor open orders for timely completion and closure
Create estimates for customers, reviewing larger estimates with management
Conduct quality control checks on completed work orders before invoicing
Manage DOT hours of service for assigned Technicians
Benefits
Comprehensive benefit package including health, vision, dental, and life insurance from day one
401k program with a 6% company match
Personal time off and company-paid holidays
Opportunities for career growth
Tuition reimbursement for job-related education
Referral Program
Company cell phone, laptop, and/or credit card for business use
Full Job Description
Compensation Data
Salary ranges from $39.00-$40.00 per hour based on skills and experience.
Our benefits include
Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment
401k program with 6% company match
Personal time off and company-paid holidays
Opportunities for career growth and competitive salary commensurate with experience
Tuition reimbursement for job-related continued education
Referral Program
You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
Your mission
To supervise the coordination of Technicians for the delivery of service. Serve as a primary contact for customer calls for maintenance and repair. Be responsible for service orders throughout the service delivery process from creation/scheduling to closure.
Key responsibilities
Provide first point of contact to customers/visitors/callers
Troubleshoot customer issues to determine service level required for proper resolution
Handle and schedule planned maintenance and contractual appointments with customers ensuring Technicians are effectively utilized and resource leveling within assigned area
Monitor open orders ensuring timely completion and closure of service appointments by technicians
Create estimates for customers - review estimates greater than $5,000 with District Service Manager
Quality control check for completed work orders prior to invoicing
Manage DOT hours of service for Technicians under purview
What we are looking for
Ability to obtain and maintain a 1-year DOT Medical Card is required for this position
Valid Driver's License is required
No more than one moving violation in the last year, or two violations within a two year time frame. All violations will be reviewed
High School diploma or equivalent required
3+ years of dispatching experience preferred
5+ years of customer service experience preferred
Working knowledge of DOT hours of service
Experience using Salesforce and SAP
Must have a working knowledge of the geographical area in which you are covering
Up to 10% travel required
What we offer
As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment.
Ready to apply?
If you are excited about this opportunity, please submit your Resume/CV today for consideration!
