Class 5 driver's license required; must obtain explosives license and ASP construction card
Technical experience preferred
Bilingualism is a plus
Responsibilities
Model safe and environmentally sound work behaviors
Provide excellent customer service and schedule work orders
Promote customer satisfaction and collaborate with departments
Train and coach team members, administering performance evaluations
Provide direction on financial implications of work orders
Create quotes and prepare invoices for customers
Manage work-in-progress and contamination control
Investigate and report accidents or near misses
Initiate corrective actions for issues on the shop floor
Encourage continuous improvement through meetings and training
Assist with management of fixed assets and capital expenditures
Benefits
Work in one of the safest organizations in the industry
Join a best-in-class equipment dealer with the premium Caterpillar brand
Opportunities for continuous learning and development
Competitive total rewards including wages and benefits
Flexible work schedules and opportunities across multiple locations
Full Job Description
The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.
Pay Type
Full Time, Permanent
Compensation
$78,705.00 to $98,380.00
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Service Supervisor, YOU will experience:
Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
In a typical day, YOU will:
Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
Create quotes and review and prepare invoices for internal and external customers
Manage work-in-progress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
Must-haves for this role:
Minimum post-secondary education
Minimum 3 years of experience in a supervisory position
Support a team of technicians and provide direct customer support
Class 5 driver's license required; must be able to obtain an explosives license and an ASP construction card
Technical experience would be an asset
Bilingualism is a plus
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed.
About Toromont Energy Systems
Toromont Energy Systems is a division of Toromont Industries Ltd. that specializes in the sale, rental, and servicing of power systems equipment, including diesel and natural gas engines, generators, and related components. The company serves a variety of industries, including mining, oil and gas, construction, and agriculture, among others. Toromont Energy Systems is headquartered in Concord, Ontario, and has locations throughout Canada.
