Service Supervisor

Lead safe, reliable autonomous fleet operations across San Diego.

THE OPPORTUNITY

Help keep autonomous ride-hailing operations moving safely and reliably across Element's San Diego depot and pit-stop network. As Service Supervisor, you will lead assigned frontline teams, coordinate fleet readiness across sites and shifts, and ensure daily operations meet established quality and safety standards.

You will work closely with operational and specialist partners to resolve service disruptions, manage escalations, and improve how vehicles and teams move through the network.

WHAT YOU WILL OWN

• Direct daily vehicle intake, readiness, charging, cleaning, staging, deployment, traffic flow, and documented shift handoffs across assigned sites.
• Manage shift coverage, scheduling, attendance, coaching, and performance for assigned team members, ensuring work aligns with current role qualifications.
• Oversee readiness checklists, vehicle holds and status accuracy, lost-and-found processes, cleanliness standards, and corrective actions.
• Lead operational safety, security, and facility incident escalation, including approved stop-work and continuity actions during outages or disruptions.
• Coordinate priorities and handoffs with Waymo, charging and infrastructure partners, EHS/Risk, facilities, IT, maintenance providers, and validation teams.
• Monitor fleet readiness, throughput, charger utilization, staffing coverage, rework, and service exceptions; manage controllable labour and consumable costs and recommend improvements.

YOU SHOULD CONSIDER THIS ROLE IF:

You bring sound operational judgement, a commitment to safety, and experience guiding teams in a fast-moving service environment.

• A high school diploma or equivalent, or relevant comparable experience.
• At least three years of experience in fleet, mobility, transportation, logistics, or similar operations, including at least one year leading teams.
• Experience directing shift priorities, staffing coverage, standard operating procedures, and incident escalation.
• Clear communication skills and proficiency with digital work queues, key performance indicators, and electronic records.
• Ability to complete required Waymo and Element onboarding, security provisioning, and role qualifications.
• Flexibility to work assigned evenings, weekends, holidays, and escalation periods.
• Ability to work at active indoor and outdoor vehicle and electric vehicle charging sites, with reasonable accommodations.

Preferred experience includes a bachelor's degree or comparable related experience; experience with electric or autonomous vehicle fleets, AVT Certification, ride-hailing, depot or pit-stop operations; and continuous improvement, safety, quality assurance, or vendor management.

HOW YOU WILL LEAD

• Set clear priorities, coordinate coverage, and coach assigned frontline team members to deliver consistent operating standards.
• Build accountability through performance feedback, qualification checks, effective handoffs, and timely escalation to designated partners.

YOU SHOULD BE ABLE TO TELL US

• How you have coordinated a busy fleet, transportation, or logistics operation while maintaining safety and service readiness.
• About a time you resolved a staffing, equipment, or facility disruption through appropriate escalation.
• How you have used operating metrics or quality findings to reduce delays, rework, or recurring service issues.
• How you have coached team members and strengthened consistent execution across shifts or locations.

LOCATION AND WORKING ARRANGEMENT

• Location: 5660 Eastgate Dr. or 5260 Anna Ave., San Diego, CA
• Working arrangement: Onsite, 40 hours per week at a facility network operating 24/7/365. Assigned shifts may include evenings, weekends, and holidays.

COMPENSATION

The hiring base salary range for this position is $75,500-$103,840 annually. This range represents the Company's good-faith estimate of the expected base salary at the time of posting. Salary ranges may vary based on the geographic location where the work is performed. The salary range listed in this posting applies only to the location identified. Actual compensation will be determined based on several factors, including the successful candidate's qualifications, knowledge, skills, experience, internal pay equity, and relevant market data. In addition to base salary, eligible employees may participate in annual incentive programs, including bonuses, commissions, or other incentive compensation, as applicable to the role. Element also offers a comprehensive benefits package, which may include health insurance, tuition reimbursement, and retirement savings plans.

Applicants must be legally authorized to work in the country where the position is based. Element Fleet Management does not provide sponsorship or support for obtaining or maintaining work authorization for this position.

What’s in it for You
•  A culture of innovation, empowerment, decision-making, and accountability
•  Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
•  Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.