Overview
Responsibilities
The Service Supervisor is responsible for the profitable delivery of refrigeration services for a specific geography, specialty, or team of technicians. They will also run calls and serve as a mentor and technical resource to other technicians in their area of responsibility.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Participates in managing the Service P/L for assigned branch(s).
• Responds to own calls.
• Effectively manages call volume for area of responsibility.
• Ensures customer requirements are followed, and calls are completed on a timely basis.
• Ensures billing procedures are accurately adhered to and may approve work orders.
• Maintains communication with customers and ensures their expectations are met.
• Resolves issues or problems that impact customer satisfaction.
• Interviews, selects, hires and oversees onboarding of Lead Techs and Technicians.
• Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
• Monitors performance and provides training, coaching and performance feedback to Lead Techs and Technicians.
• Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
• Ensures use of PPE and the application of safe behavior, including driving, by all employees.
• Ensures customer service and quality of work meets customer requirements and Source standards.
• Embodies the CoolSys CARES culture (Collaboration, Accountability, Respect, Empowerment, Safety).
• Performs other duties as assigned
Qualifications
Education / Training
• High school diploma, GED, or completion of trade program or technical school.
• College degree, a plus.
• EPA Certification.
Work Experience / Skills
• 5+ years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
• Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
• Ability to solve problems and apply good judgement.
• Excellent verbal/nonverbal and written communication and presentation skills.
• Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
• Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
• Good driving record.
• 2+ years of Supervisory experience, preferred.
• Good leadership potential, with demonstrated experience overseeing a diverse and multi-disciplined workforce.
• Ability to coach, train, develop and build a team.
• Able to manage time, delegate assignments and follow through to ensure good results.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
• Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
Join Us
Today, there are 27 different companies that make up the CoolSys family of brandsOur valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!
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