What we needExol is seeking a National Service Quality Manager who will own Exol's service quality, food safety, and customer compliance programs across our highly automated, multi-site network. This role leads certification and audit readiness, drives consistent quality standards across sites, and partners with Operations, Engineering, IT, Safety, Training, and customer-facing teams to embed quality into everyday operations.
What you'll do- Own service quality, food safety, and customer compliance across all sites.
- Lead SQF, GMP, HACCP, and USDA certification programs.
- Manage readiness for certification, regulatory, and customer audits.
- Oversee internal audits, inspections, findings, and corrective actions.
- Drive CAPA, root cause analysis, and effectiveness checks.
- Ensure compliance with customer requirements for packaging, labeling, barcoding, palletization, and documentation.
- Investigate and resolve customer quality inquiries and complaints.
- Track quality KPIs and performance improvements.
- Provide dotted-line quality leadership and guidance to site Quality teams.
- Maintain traceability, mock recall, sanitation, and pest control programs.
- Partner across teams to embed quality standards into training, operations, new site launches, and customer onboarding.
What you'll need- Bachelor's degree in Food Science, Quality, Supply Chain, Operations, Engineering, or a related field preferred.
- Minimum 8 years of quality, food safety, or compliance experience in warehousing, distribution, 3PL, food manufacturing, or similar environments.
- Strong knowledge of SQF, GMP, HACCP, USDA Organic certification, and FSMA requirements.
- SQF Practitioner and HACCP certification preferred, must obtain within 6 months of hire date.
- Experience leading audits, inspections, CAPA, and root cause analysis.
- Knowledge of retailer and customer compliance requirements.
- Experience leading quality teams across multiple sites through influence.
- Experience tracking and reporting quality and compliance KPIs.
- Strong cross-functional partnership skills across with customer-facing teams.
- Experience in automated, high-volume, or temperature-controlled food-grade distribution preferred.
- Familiarity with quality management systems, Lean, or Six Sigma preferred.
Our Environment- Travel could be up to 50% of the time. Employee must have a valid driver's license and the ability to drive and/or fly to client and other customer locations
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
- Ability to walk/stand for extended periods, climb stairs/ladders, and tolerate warehouse environmental conditions (temperature variations, noise, etc).
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