The Operations Manager plays a critical leadership role within TUDI's Commercial Service team, driving operational excellence, revenue growth, and an exceptional customer experience. This position is responsible for leading service operations, developing high-performing teams, and ensuring alignment with company goals, safety standards, and best practices.
Responsibilities:- Lead and manage department activities to achieve revenue goals and objectives while maintaining a strong customer focus
- Motivate, coach, and optimize the service team to consistently deliver a superior customer experience
- Execute established business plans to meet and exceed revenue goals
- Consistently administer company policies/procedures while leveraging employee engagement and establishing a culture of accountability
- Work closely and effectively with department managers and cross-functional teams to ensure seamless operations and communication
- Maintain high levels of customer satisfaction by investigating concerns, implementing corrective action and following-up with customers and assigned staff
- Continually monitor performance and develop strategy for optimizing service fulfillment and overall customer experience
- Identify bottlenecks that are impeding the efficient and timely completion of customer service needs and collaborate with Process Improvement team to determine proper resolution
- Manage strategic relationships with local trade schools to secure access to students and alumni
- Promote open, collaborative communication across all levels of the organization
- Reinforce safety standards by continually educating technicians on best practices and field safety
- Support employee engagement and job satisfaction through coaching and thorough annual performance evaluations
- Participate in management team meetings to help develop corporate growth strategy and address operational challenges
- Partner with the Recruiting team on the recruitment, onboarding, and retention of technicians and office support staff
- Lead and support in the ongoing training development program for field and office staff utilizing outside training vendors and Tudi University
- Oversee annual budgeting, planning, forecasting, and operating plans in collaboration with senior leadership
Requirements- 5+ years of HVAC industry experience
- Experience successfully leading a fast-paced service organization
- Bachelor's degree or equivalent experience preferred
- Strong interpersonal communication skills
- Ability to analyze and forecast data to ensure alignment with company goals, objectives and revenue targets
- Demonstrated proficiency with tasking and time management
- Ability to self-start and motivate a team toward a common goal
Benefits- Competitive compensation package, including bonus incentive program
- 100% company paid Family health insurance premiums
- Flexible Spending Account (FSA) with employer contribution
- 401(k) with company match & profit sharing
- Generous vacation policy with paid holidays
- Ongoing training and development
- Onsite fitness facility
- Various Employee and Family activities
- Opportunities to give back to the Community
