Full Job Description
What you will do
We are hiring a Service Market Engineer within Volvo Group North America's (VGNA) Uptime and Customer Support organization. In this role, you will be responsible to proactively work with varies business functions to ensure repair strategies are obtainable and achievable in the service market. You will drive service solutions to the service market for quick resolution of our top-quality issues, ensuring speed of repairs and customer uptime.
Your responsibilities in this role will include (but not limited to):
• Introducing containment solutions to minimize problems in the service market.
• Ensure repair strategies for product issues are obtainable and achievable in the aftermarket. This includes balancing warranty cost, vehicle uptime, and impact to the customer.
• Support a cross functional team evaluating and optimizing our top vehicle down time repairs.
• Support the communication and implementation of recalls and campaigns in the service market to include
• Generating source documentation for clear communication
• Ensuring the quality of the repair instructions
• Work cross functionally within the teams managing the communication to the service market for quality solving status, service repairs, and campaigns.
• Develop and source documentation for addressing quality issues in the service market to include, recalls & campaigns, technical service bulletins, service news, and CBR solutions.
• Support the Quality Warranty Team projects.
Inspirational aspects of this role:
• Develop repair strategies addressing quality issues - end to end.
• Help maximize uptime for our customers.
• Directly impact the P&L.
• Enjoy sharing knowledge and helping others
• Enjoy working with stakeholders (internal and external)
Who are you?
Important Competencies/Skillset:
• Good oral and written communication skills.
• Quality Advocate that is customer focused.
• Ability to influence other individual contributors.
• Innovative thinking.
• Service mindset.
• Ability to perform a wide variety of task.
• Challenge other team members on repair strategies.
• Analytical & logical mindset.
• Proficient in all Microsoft Office Suite Applications.
• Enjoy being part of a team.
Education/Experience:
• You hold a BA/BS Degree in Engineering (other degree plus experience may be considered). Mechanical Engineer degree preferred.
• You have 2 or more years of relevant experience in the truck OEM industry or automotive.
• You have advanced technical background with strong understanding of the customer's perspective.
• You can communicate to all types of receivers (customers, technicians, engineers, field staff team members and management)
To be the preferred candidate you will also have background/experience in the following:
• Dealer/Fleet/OE Service Department experience.
• Technical Writing Experience.
• Knowledge of Volvo Truck North America/Mack products and procedures, warranty experience a plus.
• Proven ability in communication, adjusting content and style to meet the needs of diverse stakeholders.
Ready for the next move?
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $96,000 - $118,500 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today's challenging reality of combining work and personal life easier.
Job Category: Engineering
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 36398
