The Service Manager will be responsible for providing tactical and strategic level management and leadership to field service professionals at a larger site and/or multiple locations, with responsibility for attraction, retention, engagement, performance and development. This role is involved in setting department budgets, managing to expenses, is actively involved in workforce planning, expected to address/resolve employee relations issues and translates customer requirements into workforce plans and objectives. This role creates onsite visibility into KPIs and metrics and can provide input into metrics to management, has 2nd level leadership capability, effectively applies all technical and operational requirements and actively leverages region wide resources and partners with all stakeholders to ensure successful customer and business outcomes. This role also ensures product, system, and water quality and is responsible for monitoring/maintaining appropriate inventory levels for complex or multiple sites.
We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.
CORE RESPONSIBILITIES:
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.
• Create and maintain safe working environment and culture within the organization
• Take care of company property
• Defines and drives (proactive) customer management, employee management, safety management, interpersonal relationship and leadership skills
• Demonstrates high impact culture through innovation, accountability and empowerment
• Is agile in responding quickly to customer issues
• Operational and strategic management
• Autonomy to make decisions that impact divisional and cross-functional / commercial span of control
• Ensures cost/revenue support the financial goals of the P&L
• Provides proactive direction to commercial teams to ensure service center objectives are achieved
• May provide direct supervisor to sales and other commercial colleagues
• Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation
Travel Requirements:
• Some travel required
• 20%-80% travel depending on division & location (overnight stays, away from home)
Driving Requirements:
• Driver Application for Employment
• Motor Vehicle Report (MVR)
• Forms:
o Driver Disclosure and Release
o Employee Applicant Drug and Alcohol Statement
o FMCSA Certificate of Awareness
o Driver Certificate of Violations
o Driver Statement of On Duty Hours Road Test
o Copy of Driver's License
o Copy of Medical Certificate
QUALIFICATIONS:
Education Requirements:
• Bachelor's degree strongly preferred; or equivalent military experience; or applicable industry equivalent experience in lieu
of degree
Experience Requirements:
• Ability to obtain all required customer clearances (TWIC, DISA, etc.)
• Industrial or commercial process water experience required
• Clean driving record
• 5 to 7 years of technical work experience or 3 years of industry specific experience
• Combined with 3 years of leadership/management experience
Skill Requirements:
• Proficiency with computers and business software, such as Microsoft Office, Skype, Oracle/SAP, cloud-based solutions
• People management
• Ability to communicate up/down/across
• Ability to lead and motivate teams
• Demonstrates critical thinking and complex troubleshooting in order to guide and advise team members and customers
• Ability to defuse situations at a customer or internal issue.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG).
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
