Service Manager

Texas Roadhouse$70K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in restaurant management or a similar role
  • Proven ability to drive sales and ensure guest satisfaction
  • Strong leadership skills with experience managing Front of House staff
  • Knowledge of liquor laws and Responsible Alcohol Service compliance
  • Excellent communication and interpersonal skills
  • Ability to implement training programs effectively
  • Familiarity with safe food handling procedures

Responsibilities

  • Drive sales and enhance guest satisfaction through exceptional service
  • Ensure compliance with employment policies and maintain cleanliness and safety in the restaurant
  • Oversee and deliver training for Front of House employees
  • Conduct performance evaluations and provide coaching for staff
  • Manage liquor inventory and control related costs
  • Enforce liquor laws and Responsible Alcohol Service guidelines
  • Assist in developing all staff through regular performance feedback

Benefits

  • Choice of top-tier medical plans
  • Comprehensive dental and vision insurance
  • Paid vacation and various leave options, including 100% paid maternity leave
  • Adoption assistance and life insurance options
  • Short-term and long-term disability benefits
  • Identity theft protection and employee assistance program
  • 401(k) retirement plan with company match
  • Fun company culture with discounts and recognition programs
  • Tuition reimbursement and profit-sharing programs
  • Annual holiday bonus and community support opportunities
Full Job Description

Pay:

$70,304.00 - $90,000.00 annually

Texas Roadhouse is looking for a legendary Service Manager to oversee all Front of House daily operations, manage all Front of House employees, and make sure Legendary Food and Legendary Service is delivered to our guests. If you have a passion for people and providing a legendary guest experience, apply today!

*This is a bonus-eligible position, with total cash compensation ranging from $70,304 to $90,000 annually based on store performance and base salary of $70,304.

As a Service Manager your responsibilities would include:

  • Driving sales, steps of service, and guest satisfaction
  • In conjunction with all management, enforcing compliance with all employment policies and overseeing cleanliness of restaurant and safety of guests at all times
  • Providing or directing all Front of House training
  • Managing performance of Front of House employees, including conducting performance evaluations, coaching, and discipline
  • Managing liquor orders and controlling liquor costs
  • Enforcing applicable liquor laws and Responsible Alcohol Service guidelines
  • Assisting with the development of all key employees, assistant managers, and hourly employees by providing daily feedback on performance during one-on-ones
  • Reviewing applications, interviewing, and hiring or recommending the hiring of Front of House employees.
  • Directing work for employees including setting hours and weekly schedules and assigning tasks before, during, and after open hours of the restaurant
  • Creating a fun, safe environment by following our core values and operational goals, and implementing contests, theme nights, and creating incentives for the staff
  • Understanding, managing, and practicing safe food handling procedures

At Texas Roadhouse we have a fun culture with flexible work schedules, discounts in our restaurants, friendly competitions, recognition, formal training, and career growth opportunities.

We offer a comprehensive total rewards package after 30 days of employment to Restaurant Managers that meet our benefit eligibility requirements.

The total rewards package includes, but is not limited to, the following:

  • A choice of medical plans that are best in class
  • Dental and Vision Insurance
  • Paid Vacation, Parental, Donor, Bereavement and 100% Paid Maternity Leave
  • Adoption Assistance
  • Short-Term and Long-Term Disability
  • Life, Accident and Critical Illness Insurance
  • Identity Theft Protection
  • Employee Assistance Program
  • Business Travel Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Tuition Reimbursement
  • Monthly Profit-Sharing Program
  • Quarterly Restricted Stock Units Program
  • Many opportunities to support your community
  • Annual holiday bonus

About Texas Roadhouse

Texas Roadhouse is a chain restaurant company that specializes in steaks and promotes a Western theme. The company was founded in 1993 in Clarksville, Indiana, by W. Kent Taylor. The company operates over 600 locations in 49 U.S. states and in Saudi Arabia, Kuwait, Bahrain, the United Arab Emirates, Qatar, the Philippines, Mexico, and Taiwan. Texas Roadhouse is known for its free buckets of peanuts at each table and its line dancing servers. The company went public in 2004 and is traded on the NASDAQ stock exchange under the ticker symbol TXRH.
Learn more about Texas Roadhouse
Size
73,300 employees
Market Cap
$6.2 billion
Industry
Net Income
$31.2 million
5 Year Trend
+11.7%
Revenue
$2.3 billion
NASDAQ

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