5-7 years of experience in automotive service management.
High school diploma or equivalent required.
Valid driver's license is necessary.
Familiarity with Reynolds & Reynolds DMS preferred.
Strong leadership and management skills essential.
Excellent communication and interpersonal skills needed.
Technical proficiency in automotive repair and maintenance procedures required.
Responsibilities
Greet customers promptly and professionally to enhance customer service.
Ensure customer satisfaction through timely and quality service deliveries.
Hire, train, and supervise service technicians effectively.
Schedule and prioritize service appointments for operational efficiency.
Monitor inventory of parts and supplies to ensure availability.
Prepare and analyze service department financial reports for strategic decision-making.
Inspect completed work to ensure compliance with quality standards.
Benefits
Career Path - grow into new roles and leadership responsibilities.
Ongoing training and support to enhance skills.
Opportunities for personal and professional growth available.
Comprehensive insurance options including medical, dental, and vision.
401k plan with company contributions available for retirement savings.
Paid holidays and PTO for work-life balance.
Full Job Description
Job Type
Full-time
Description
**This is a general application for Swickard Auto Group in Seattle for candidates willing to relocate if necessary based on position and dealership availability.**
The Service Manager is responsible for overseeing and managing all aspects of the service department, ensuring customer satisfaction, efficient operations, and profitability.
Responsibilities:
Customer Service:
Greet customers promptly and professionally.
Ensure customer satisfaction through timely and quality service.
Handle customer complaints and resolve issues effectively.
Team Management:
Hire, train, and supervise service technicians.
Develop and maintain a positive work environment.
Evaluate employee performance and provide feedback.
Operations Management:
Schedule and prioritize service appointments.
Manage inventory of parts and supplies.
Monitor and control labor costs.
Ensure compliance with safety regulations and industry standards.
Financial Management:
Prepare and analyze service department reports.
Develop and implement strategies to increase profitability.
Monitor and control expenses.
Quality Control:
Inspect completed work to ensure quality standards are met.
Identify and address any quality issues.
Other duties as assigned
Qualifications:
Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
Experience: Minimum 5 years of experience in automotive service management.
Education: High school diploma or equivalent.
Certifications: Valid driver's license.
Technical Knowledge: knowledge and experience with Reynolds & Reynolds DMS preferred.
Strong leadership and management skills.
Excellent communication and interpersonal skills.
Proficiency in automotive repair and maintenance procedures.
Strong organizational and time management skills.
Ability to work under pressure and meet deadlines.
Physical Requirements:
Ability to stand, walk, and sit for extended periods of time.
Ability to lift and carry heavy objects up to 50 pounds.
Ability to work in a noisy and sometimes dirty environment.
Ability to use hand tools and equipment.
Benefits of Working at Swickard:
Career Path - Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
Ongoing training and support
Opportunities for continued personal and professional growth.
Competitive benefits package:
Insurance: medical, dental, vision, life and pet insurance
