Qualifications

• Strong leadership skills and a desire to grow in a managerial role.
• Excellent customer service abilities with a focus on delivering top experiences.
• Tech-savvy with the ability to quickly learn new systems.
• Familiarity with the industry is beneficial, but not mandatory, as training will be provided.
• Clear and effective communication skills, both verbal and written.
• Ability to thrive in a fast-paced, dynamic work environment where priorities may shift.
• Valid work authorization to work in the U.S. without company sponsorship.

Responsibilities

• Manage work orders: oversee the opening, closing, and progress tracking of work orders.
• Schedule and manage workflows: assign technicians to jobs efficiently and effectively.
• Deliver excellent customer service: maintain clear, respectful communication with customers during repairs.
• Communicate effectively: ensure team alignment and keep customers updated throughout the process.
• Lead and develop the team: motivate and support technicians, addressing any arising issues.
• Build customer relationships: foster satisfaction and loyalty through exceptional service delivery.

Benefits

• Comprehensive benefits package that supports employee well-being.
• Emphasis on core values that guide company culture and practices.
• Regular team-building events and outings to enhance camaraderie and teamwork.
• Opportunities for professional growth, learning, and leading within the industry.