Work in a company that embodies its core values in daily operations
Collaborative environment with a close-knit team
Supportive management focused on employee success
Full Job Description
Lead a talented team of technicians as a Service Manager at RDO Equipment Co. In this position you'll manage workorders, oversee scheduling, build customer relationships and create a supportive, productive shop environment.
What's in it For You:
$75,000-$90,000 / year
24% bonus potential
A comprehensive benefits package that supports your well-being. For more details and to view these offerings, visit RDO's benefits page.
A company that lives by its core values: they're not just words on a wall, they're how we work, grow and lead. Learn more about our core values.
What You Will Do:
Managing Work Orders: Staying on top of work orders is key. This means opening and closing orders, keeping track of progress and making sure everything runs smoothly with internal systems.
Scheduling and Workflow Management: It's all about assigning the right techs to the right jobs at the right time. You'll be juggling schedules, managing workflows, and making sure everyone knows where they need to be.
Deliver top-notch service to customers: Communicate clearly, respectfully and in a timely manner with customers during the repair process.
Communication: Whether you're connecting with the team or keeping customers in the loop, your main priority is to keep everything running smoothly and ensure everyone is aligned.
Team Management and Development: Leading a team of techs means motivating them, supporting their growth, and handling any issues that come up. It's all about building a strong, talented crew.
Customer Service and Relationship Building: Happy customers are the best customers. You'll be making sure they're satisfied, building strong relationships, and delivering a world class experience every time.
For a complete list of duties and responsibilities, view the full job description here.
What You Will Need:
Leadership Abilities: Ready to step into a leadership role with a desire to learn and grow.
Customer Service Skills: You're passionate about delivering top-notch customer experiences.
Tech-Savvy: You're confident using computers and quick to learn new systems.
Experience: Familiarity with our industry is a plus, but not required - we'll support your learning.
Communication: You express yourself clearly, both in writing and in conversation
Pace: You thrive in a fast-moving environment where priorities can shift, and no two days are the same.
Valid Work Authorization: Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship.
Why You'll Love it Here:
Close-knit group: Everyone, from parts and service to sales, works together to serve the customer and grow the business.
Supportive management: Management invested in your success.
About RDO Equipment Co.
RDO Equipment Co. is a family-owned company founded in 1968 that sells and supports agriculture, construction, environmental, irrigation, positioning, and surveying equipment from manufacturers including John Deere, Vermeer, and Topcon. The company has more than 75 locations across the United States, Europe, and Russia. RDO Equipment Co. also offers equipment rental, parts, and service, and has a division that specializes in pre-owned equipment. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact, including using solar power at some of its locations.
