5+ years in a service or sales management position; specific industry experience not required.
Proven leadership and team management capabilities.
Strong customer-centric approach with a record of excellent service.
Technical know-how in work order management and reporting systems.
Experience with strategic planning and budgeting.
Creative problem-solving skills and critical thinking ability.
Exceptional attention to detail in financial and safety aspects.
Adaptable to changing environments and adept at prioritizing tasks.
Eagerness for ongoing learning and development.
Proactive and effective in collaborative settings.
Valid driver's license with a clean record.
Ability to pass background and drug screenings.
Responsibilities
Follow specific systems to effectively coach technicians, a critical success factor.
Oversee performance and sales activities of electricians directly.
Lead and train team members using established and effective systems.
Monitor field technicians' performance and offer constructive feedback.
Ensure team consistently meets and exceeds sales goals by understanding sales criteria.
Conduct weekly team meetings to review service pipeline and reinforce performance standards.
Train electricians on building customer relationships for better service sales.
Work with customer service and dispatch teams for business success.
Manage team schedules to meet customer needs, especially during peak times.
Oversee service budgeting to maintain cost-efficiency.
Prepare reports on departmental performance and operational efficacy.
Hire and onboard new electricians comprehensively.
Collaborate with electricians on stock and vehicle policy adherence.
Benefits
Opportunities for professional growth and continuous learning.
Performance bonuses that can significantly boost overall compensation.
Collaborative workplace culture that emphasizes teamwork and support.
Focus on employee well-being and safety compliance.
A commitment to high customer service standards.
Full Job Description
Responsibilities:
Heavy emphasis on being capable of following specific systems and coaching technicians to those systems - this is the key to being successful in this position.
Direct oversight of electricians' performance and sales activities.
Lead and train team members using our established and proven system.
Monitor field technicians' performance and provide guidance for improvement.
Understand sales criteria and ensure your team consistently exceeds revenue goals.
Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
Coach electricians on building customer rapport to effectively sell the right products and services.
Collaborate with customer service and dispatch teams to drive overall business success.
Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
Managing service work to stay within budget constraints.
Developing and producing reports on department performance, quality, and efficiency.
Recruitment and comprehensive onboarding of new electricians.
Collaboration with electricians on truck stock management and vehicle policy compliance.
Qualifications:
Five (5) years of experience in a Service, Sales or equivalent management position - industry specific experience is not necessary.
Strong leadership and team management skills.
Customer-first mindset with a history of high customer service standards.
Technical proficiency in work order management and reporting systems.
Experience in strategic planning and financial management.
Strong problem-solving abilities and creative thinking.
Meticulous attention to detail, especially in financial and safety matters.
Ability to adapt to changing environments and manage multiple priorities.
Openness to continuous learning and improvement.
Demonstrates initiative and the ability to thrive in a collaborative team setting.
Possession of a valid driver's license with a clean driving record.
Eligibility to clear background checks and drug screening tests.
Salary Range: $90,000 - $115,000 base + performance bonuses from $20,000 - $50,000 per year.
Apply today and bring your leadership to a company where people, purpose, and growth come first.
