Service Manager - Indianapolis Area

Qualifications

• Previous experience as an Automotive Dealership Service Manager is essential.
• Preferred background in managing a high-volume service department.
• Strong grasp of dealership fixed operations is required.
• Demonstrated success in boosting profitability and technician productivity.
• Experience in managing service advisors and technicians is necessary.
• Familiarity with warranty administration and manufacturer processes is important.
• Excellent leadership and communication skills are a must.
• Strong organizational and time-management skills are required.
• Experience with dealership management software, particularly Reynolds & Reynolds, is preferred.
• Valid driver's license with a clean driving record is necessary.

Responsibilities

• Oversee daily operations of the service department.
• Lead, coach, and develop Service Advisors, Technicians, and support staff.
• Monitor technician productivity and efficiency to maximize profitability.
• Ensure exceptional customer service and maintain high CSI scores.
• Manage service scheduling and workflow for timely repair order completion.
• Review financial performance, focusing on gross profit and expense control.
• Ensure compliance with warranty policies and manufacturer standards.
• Resolve customer concerns promptly and professionally.
• Recruit, hire, train, and retain top service department talent.
• Collaborate with the Parts Department for efficient repair turnaround.
• Maintain safety standards in line with OSHA and EPA regulations.
• Analyze departmental KPIs and implement performance improvement strategies.
• Foster a positive, team-oriented culture focused on accountability.

Benefits

• Performance-Based Bonus Program
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employee Vehicle Purchase Program
• Employee Discounts
• Career Advancement Opportunities