The Service Manager will plan, train, lead, and monitor the performance of Service Advisors, Service Technicians and Lot Attendants to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives.

As a Service Manager you will be responsible for the following:

• Set a clear vision and goals for the Service Department to achieve targeted performance
• Engage and motivate the team to achieve key goals and performance expectations
• Attract, develop and retain the very best talent for the Service Department
• Creating an exceptional customer experience to drive customer loyalty
• Analyze the business to determine shortfalls and develop action plans to improve performance
• Drive the business through a high-level of involvement in the day-to-day operations
• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under-performing ones
• Listen to client complaints and assist in addressing their issues and resolving challenges
• Follow up with customers to obtain feedback and ensure they are satisfied with received service

What you need to be successful:

• Automotive service experience is required
• People oriented-both customers and employees with a positive and energetic personality
• Self-motivated, enthusiastic presence in a team environment
• Desire to coach and train team to exceed their goals
• Strong written and verbal communications skills

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At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• Employee Assistance Program
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty
• Paid Pregnancy/Parental leave
• Paid Military Leave
• Tuition Reimbursement

Benefits:

Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Pay:

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $105,050.00 - $149,700.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:

• Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).
• Misrepresent or embellish qualifications, skills, or experience
• Create false or misleading representations of identity (e.g., deepfakes or altered images/videos)

Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.