5+ years of experience in a leadership role within service operations
Proven coaching and mentorship skills for team development
Strong communication skills to convey processes and expectations clearly
Ability to model and uphold company values in daily interactions
Experience in accountability-based team management
Responsibilities
Coach and develop service technicians through clear expectations and support
Engage in fieldwork to gain insights into team challenges
Execute company goals by implementing effective communication and processes
Collaborate with the General Manager to address issues and enhance alignment
Uphold accountability to foster trust within the team
Enhance customer experience through professional and empathetic leadership
Reinforce company values in everyday decision-making
Benefits
Generous referral bonus opportunity
Medical, dental, and vision coverage
Paid life insurance
Simple IRA Retirement Plan with company match
Ongoing leadership training and occupational development
Paid time off and 5 designated holidays
Parental leave and monthly gym membership allowance
Quarterly company events and strong company culture
Full Job Description
The Role
The Service Manager is a key leadership seat, working in close partnership with the General Manager to help execute the company vision while protecting and strengthening our culture. You'll help bring structure, rhythm, and accountability to the service department while staying connected to the people doing the work every day.
This is not a "rip it up and rebuild it" role. It's about learning the business, understanding the team, and then helping us get better-one improvement at a time.
What You'll Do
Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through
Spend time in the field with technicians to understand challenges and opportunities firsthand
Help execute company goals through strong communication, simple processes, and measurable outcomes
Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment
Hold people accountable in a way that builds trust and confidence
Elevate the customer experience through professionalism, empathy, and leadership by example
Model and reinforce Beyond Wow's core values in daily decisions and interactions
The Leader We're Looking For
You'll thrive in this role if you:
Lead with high character, humility, and confidence
Believe accountability and care go hand in hand
Listen to understand before offering solutions
Coach and mentor people on how to improve, not just what needs fixing
Are comfortable being hands-on and present with your team
Respect existing systems and people before making changes
Value teamwork and alignment over ego or personal recognition
What we offer
$75K to $110K salary +bonus opportunities
Generous referral bonus opportunity
Medical, dental, and vision coverage offered
Paid life insurance
Simple IRA Retirement Plan with company match
Ongoing leadership and occupational training
Paid time off
5 paid holidays
Parental leave
Monthly gym membership allowance
Quarterly company events
Outstanding company culture
Apply today and help us build something Beyond Wow.
