The RoleThe Service Manager is a key leadership seat, working in close partnership with the General Manager to help execute the company vision while protecting and strengthening our culture. You'll help bring structure, rhythm, and accountability to the service department while staying connected to the people doing the work every day.
This is not a "rip it up and rebuild it" role. It's about learning the business, understanding the team, and then helping us get better-one improvement at a time.
What You'll Do- Coach and develop service technicians using clear expectations, encouragement, and consistent follow-through
- Spend time in the field with technicians to understand challenges and opportunities firsthand
- Help execute company goals through strong communication, simple processes, and measurable outcomes
- Partner with the General Manager to solve issues, remove obstacles, and strengthen team alignment
- Hold people accountable in a way that builds trust and confidence
- Elevate the customer experience through professionalism, empathy, and leadership by example
- Model and reinforce Beyond Wow's core values in daily decisions and interactions
The Leader We're Looking ForYou'll thrive in this role if you:
- Lead with high character, humility, and confidence
- Believe accountability and care go hand in hand
- Listen to understand before offering solutions
- Coach and mentor people on how to improve, not just what needs fixing
- Are comfortable being hands-on and present with your team
- Respect existing systems and people before making changes
- Value teamwork and alignment over ego or personal recognition
What we offer- $75K to $110K salary +bonus opportunities
- Generous referral bonus opportunity
- Medical, dental, and vision coverage offered
- Paid life insurance
- Simple IRA Retirement Plan with company match
- Ongoing leadership and occupational training
- Paid time off
- 5 paid holidays
- Parental leave
- Monthly gym membership allowance
- Quarterly company events
- Outstanding company culture
Apply today and help us build something Beyond Wow.
