Qualifications

• Prior dealership service experience in the heavy equipment industry preferred.
• 3+ years of supervisory experience in customer service and service department operations.
• Strong problem-solving skills to meet customer and supplier needs.
• Self-starter capable of delivering results in a timely manner.
• Excellent organizational, communication, and interpersonal skills.
• Proven ability to recruit and motivate high-performing teams.
• Proficiency in Microsoft Office and dealer business systems.

Responsibilities

• Oversee daily operations of the Service Department with a focus on teamwork and customer satisfaction.
• Collaborate with department heads to achieve company goals.
• Recruit, train, and develop a high-performing team of technicians and support staff.
• Monitor technician training and development opportunities.
• Ensure timely and accurate completion of repair work and service orders.
• Maintain proactive communication with customers to address concerns.
• Conduct regular meetings to discuss service, safety, and financial performance.

Benefits

• Guaranteed base salary plus commission potential.
• 100% employer-paid health insurance, 401(k) with profit sharing, and paid holidays.
• Financial assistance for employees' children pursuing higher education.
• Paid training and career development opportunities.