5-7 years of experience in service management or related field
Background in sales, ideally with a focus on service offerings
Experience in commercial HVAC/R and Hydronic systems preferred
Strong negotiation and contract management skills
Self-driven and motivated with an entrepreneurial mindset
Responsibilities
Manage and nurture client relationships for optimal satisfaction
Schedule and conduct regular face-to-face meetings with customers
Develop and present technical proposals and negotiate contracts
Oversee small service projects and ensure they meet quality standards
Collaborate with sales teams to identify and develop new sales opportunities
Monitor project costs and review profitability to meet financial goals
Research and recommend service enhancements based on customer needs
Benefits
Medical, Dental, and Vision coverage
401K plan with company match
Short-term and long-term disability benefits
Voluntary life insurance options
Paid time off for work-life balance
Full Job Description
Job Location: Denver
Service Manager Wage: $100k-130k / year
Description The Service Manager will be responsible for the client relations along with small projects and repairs of the Service department.
Duties and Primary Responsibilities: • Manage client relationships to ensure customer satisfaction • Participate and schedule face to face meetings with all customer base with appropriate intervals • Quote proposals and negotiate contracts with customers using an established process • Meet with client to ensure that they are satisfied with services and project delivery objectives • Prepare and present technical project and repair proposals • Manage small service projects that reflect are like/like replacements and repairs • Assist sales manager in development of future sales opportunities • Build rapport with all service accounts; explaining Apollo service capabilities; overcoming objections; managing contracts for scope, costs, and revenues. • Promote and sell the company's capabilities to all existing and new clients. • Review costs and profit margins on PMA's, projects, and repairs to manage profitability goals for each client • Review and negotiate all PM agreements for annual pricing increases • Research for potential service enhancements or modifications to meet ever-changing needs of customer base • Assemble estimates, budgets, and proposals for service-related projects • Ensure the highest quality of customer & field staff relationships • Support sales team with customer leads and direction • Coordinate with dispatch to schedule HVAC, Plumbing, and Control Technicians. • Cultivate new clients
Skills and Qualifications: • Background in sales • Commercial HVAC/R and Hydronic background preferred • Self-driven, motivated individual, entrepreneurial mentality
Benefits Offered: • Medical, Dental, and Vision • 401K with Company Match • STD, LTD, Voluntary Life benefits • Paid Time off
All employees are subject to a pre-employment drug screen.
Department PROFESSIONAL/ADMIN Role Service Manager Locations Denver, Colorado
