5-7 years of experience in service management or related field
Strong background in sales and client relationship management
Preferred experience in Commercial HVAC/R and Hydronic systems
Self-motivated and entrepreneurial mindset
Excellent negotiation and communication skills
Responsibilities
Manage and nurture client relationships to enhance customer satisfaction
Schedule regular face-to-face meetings with customers
Quote and negotiate contracts using established practices
Ensure client satisfaction with services and project outcomes
Prepare and present detailed project and repair proposals
Oversee small service projects focusing on repairs and replacements
Assist in identifying new sales opportunities alongside the sales manager
Benefits
Comprehensive Medical, Dental, and Vision coverage
401K plan with company matching
Short-term and Long-term Disability benefits
Voluntary Life Insurance options
Generous Paid Time Off policy
Full Job Description
Job Location: Denver
Service Manager Wage: $100k-130k / year
Description The Service Manager will be responsible for the client relations along with small projects and repairs of the Service department.
Duties and Primary Responsibilities: • Manage client relationships to ensure customer satisfaction • Participate and schedule face to face meetings with all customer base with appropriate intervals • Quote proposals and negotiate contracts with customers using an established process • Meet with client to ensure that they are satisfied with services and project delivery objectives • Prepare and present technical project and repair proposals • Manage small service projects that reflect are like/like replacements and repairs • Assist sales manager in development of future sales opportunities • Build rapport with all service accounts; explaining Apollo service capabilities; overcoming objections; managing contracts for scope, costs, and revenues. • Promote and sell the company's capabilities to all existing and new clients. • Review costs and profit margins on PMA's, projects, and repairs to manage profitability goals for each client • Review and negotiate all PM agreements for annual pricing increases • Research for potential service enhancements or modifications to meet ever-changing needs of customer base • Assemble estimates, budgets, and proposals for service-related projects • Ensure the highest quality of customer & field staff relationships • Support sales team with customer leads and direction • Coordinate with dispatch to schedule HVAC, Plumbing, and Control Technicians. • Cultivate new clients
Skills and Qualifications: • Background in sales • Commercial HVAC/R and Hydronic background preferred • Self-driven, motivated individual, entrepreneurial mentality
Benefits Offered: • Medical, Dental, and Vision • 401K with Company Match • STD, LTD, Voluntary Life benefits • Paid Time off
All employees are subject to a pre-employment drug screen.
Department PROFESSIONAL/ADMIN Role Service Manager Locations Denver, Colorado
