WHAT WE'RE LOOKING FORThe Service Leader, Licensing mentors and develops the team while maintaining availability for complex licensure scenarios. The individual in this position focuses on coaching, training, and guiding licensing team members to ensure growth and development which leads to the success of the team.
A GLIMPSE INTO YOUR DAY- Supervises the department, serving as a mentor and resource. Acts as a liaison and subject matter expert for team members.
- Leads team meetings and regular 1:1s for development and goal alignment.
- Meets with team on a regular basis to give and receive feedback and needed information.
- Conducts annual performance reviews, goal setting and provides continuous feedback to team members.
- Participates in the hiring and interview process and provides recommendations for new hires.
- Trains team members on duties, expectations, standards, and policies. Audits and reviews these areas regularly as set by service standards; identifies/coordinates additional employee training as needed.
- Immediately and effectively partners with Licensing Leadership and Human Resources to address and resolve performance concerns.
- Provides feedback to licensing leadership about licensing structure to improve performance and productivity.
- Reviews and approves time and attendance entries.
- Independently and expeditiously resolves complex service issues.
- Remains current on all city, state and municipal ordinances, rules and regulations.
- Audits, verifies, and maintains the accuracy of information associated with all contracts.
- Partners with licensing leadership to ensure the electronic files are being utilized to their full capacity.
- Performs other projects, duties, and tasks, as assigned.
WHAT SUCCESS LOOKS LIKE IN THIS ROLE- High school diploma or equivalent.
- Seven or more years' experience in contractor licensing.
- Fingerprint rolling certification required within 90 days of hire and must be maintained.
- Five or more years' experience working in the Insurance industry preferred.
- Four-year degree in Business or related field preferred.
- Bilingual (Spanish/English) preferred.
- Demonstrated leadership and team management skills.
- Outstanding interpersonal and communication skills are required to maintain effective relationships with co-workers, clients, state regulators, etc.
- Ability to thrive in a professional office environment and utilize standard office equipment.
- Proficient with Word, Excel and Agency Management System.
- Must have the ability to maintain a high degree of accuracy and pay strict attention to detail.
- Strong work ethic, upbeat personality with a sense of urgency, initiative, responsiveness and proactive approach to work.
WHY CHOOSE RELATION?- Competitive pay.
- A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
- Career advancement and development opportunities.
Note: The above is not all encompassing of the full position description.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
$50,000.00 - $133,000.00
