The Service Fulfillment & Continuous Improvement Specialist plays a key role in optimizing service operations across North America. This position focuses on improving processes, enhancing operational efficiency, and driving continuous improvement initiatives across spare parts, service tools, and service administration. Working closely with the Spare Parts Management, Sales, Product Management, and Service teams. The Specialist identifies opportunities for improvement, develops data-driven solutions, and supports the successful introduction of new products into the market. This role also contributes to improving SAP master data, analyzing business performance, and streamlining fulfillment processes to enhance customer satisfaction and operational effectiveness.
This is an excellent opportunity for a proactive, analytical, and improvement-oriented professional who enjoys taking ownership, solving complex operational challenges, and turning ideas into sustainable process improvements.
Duties & Responsibilities- Customer and Stakeholder Support: Provide exceptional service to internal and external customers by delivering timely, accurate, and effective solutions.
- Spare Parts Process Optimization: Collaborate with the Spare Parts Management team to improve processes, maintain accurate SAP master data, and ensure proper setup and management of spare parts.
- Business and Financial Analysis: Analyze key financial and operational performance indicators within the Spare Parts business, including pricing, costing, warranty costs, and other relevant metrics. Identify trends and recommend actions to improve business performance.
- New Product Introduction (NPI): Support Sales and Product Management in the introduction of new products, with a focus on spare parts readiness, product data, and the supporting processes required for successful market launch.
- Customer-Specific Solutions: Develop and support customized spare parts recommendations, consumption analyses, and cost reports to address specific customer requirements and support informed decision-making.
- SAP Data Management: Serve as the SAP key user for TUS spare parts pricing, supporting data accuracy, process consistency, troubleshooting, and continuous system and process improvements.
- Lean Management and Continuous Improvement: Lead and support improvement projects within Service Fulfillment, apply Lean principles and structured problem-solving methods to streamline workflows, reduce waste, improve quality, efficiency, and service performance. Areas of focus include spare parts orders, claims, returns, service tool management, and administrative processes.
- Cross-Functional Collaboration: Work closely with relevant stakeholders to identify process gaps, implement standardized solutions, and ensure improvements are effectively adopted and sustained across the organization.
ExperiencePractical experience applying Lean principles and continuous improvement methodologies, preferably in procurement, order management, inventory control, or service operations.
Experience with SAP or another ERP system is preferred. Knowledge of master data management, pricing strategy, and order management processes is an advantage.
Strong analytical skills and the ability to interpret operational and financial data, identify improvement opportunities, and translate findings into actionable recommendations.
Proficiency with Microsoft Office 365, particularly Excel, Outlook, and PowerPoint.
EducationBachelor's degree in business administration, Supply Chain Management, Operations Management, Industrial Engineering, or a related field; alternatively, 3-5 years of relevant professional experience in service operations, Lean Management, or process optimization.
Pay & Benefits- Retirement: 401(k) with generous company match
- Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.
- Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning
- Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources
- Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays
- Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage
- Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children
Pay Range: $75,400 - $111,800
