Truist Financial

Service Finance Financial Operations Leader

Truist Financial$125K — $150K *
Finance & Insurance
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor’s degree in Finance, Accounting, or related field.
  • 10+ years of management experience within banking or financial services.
  • Deep knowledge of banking industry financial management practices and regulatory requirements.
  • Experience leading finance transformation and process optimization initiatives.
  • Strong analytical expertise in financial forecasting and performance analysis.
  • Exceptional communication skills for conveying complex financial concepts.
  • Proven ability to lead change and influence senior stakeholders.

Responsibilities

  • Serve as a trusted advisor to Business Unit leadership on financial performance.
  • Lead daily accounting operations for Service Finance, ensuring compliance with GAAP.
  • Manage all treasury-related processes, including line of credit oversight.
  • Drive continuous improvement initiatives in accounting and reporting processes.
  • Develop a finance operating model that enhances speed and transparency.
  • Lead regulatory and external financial audits and examinations.
  • Foster a culture of talent development and engagement in finance teams.

Benefits

  • Medical, dental, and vision insurance.
  • Life and disability insurance.
  • 401(k) plan with company matching.
  • Generous vacation (minimum 10 days) and sick leave.
  • Paid holidays and employee assistance programs.
Full Job Description

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Position location is open to South FL/Boca Raton, FL.

The position will be in office 5 days/week.

Provide strategic financial leadership and consultation for Service Finance, partnering closely with Business Unit leadership and Truist Accounting and Finance teams to drive profitability, operating leverage, and long-term strategic direction with specific focus on optimizing financial operations. This role leads all business operations finance and accounting activities, including financial planning, cash management, reporting, regulatory compliance, business case development, finance transformation, and team leadership.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Strategic Financial Leadership & Business Partnerships
•    Serve as a trusted advisor to Business Unit leadership on financial performance and reporting 
•    Actively participate in the development and evaluation of business plans, including operating leverage and growth strategies.

2. Accounting & Financial Operations
•    Lead finance related functions for Service Finance, ensuring full compliance with GAAP and Truist accounting policies, in partnership with Consumer Credit Controllers.
•    Oversee the daily accounting operations for Service Finance, including daily journal entries and bank account and source system reconciliations.
•    Partner with Consumer Credit Controllers around the monthly accounting cycle, including journal entries, reconciliations, and close processes.
•    Manage all treasury related teammates and processes, including but not limited to line of credit oversight and optimization and Real Time Payments.   
•    Lead all business process activities relating to counterparty reporting, lockbox management, payment and check processing, and refund management. 
•    Ensure all vendor payments are facilitated through the appropriate sourcing payment systems, Onestop and ARIBA, in alignment with applicable policies and procedures. 
•    In Coordination with Consumer Credit Controllers, ensure timely, accurate, and complete financial reporting, including management reporting packages with variance analysis and business insights.
•    Maintain strong internal controls and ensure compliance with reconciliation policies and financial reporting standards.
•    Provide accounting guidance, in partnership with Consumer Credit Controllers, to Business Unit leadership on complex matters including:
o    Revenue recognition
o    Intercompany transactions
o    Capitalization and fixed assets
o    Cost allocations and accruals
o    Business combinations
•    Partner with Consumer Credit Controllers and Accounting Policy on technical accounting issues.
•    Provide first-line oversight of financial reporting controls and finance-related risk management.

3. Finance Transformation, Automation & Process Optimization
•    Lead the end-to-end finance transformation agenda, modernizing accounting and finance operations to improve efficiency, scalability, and control effectiveness.
•    In conjunction with Consumer Credit Controllers, identify and execute opportunities to automate manual processes across accounting, reporting, forecasting, and reconciliations using technology solutions (e.g., SAP capabilities, workflow tools).
•    Drive continuous improvement initiatives, including process redesign, standardization, and simplification of core finance activities (record-to-report, forecast-to-plan, and reconciliation processes).
•    Develop and implement a future-state finance operating model that enhances speed, quality, and transparency of financial information.
•    Partner with Technology, Data, and Operations teams to implement digital solutions that enable straight-through processing, reduce operational risk, and strengthen auditability.
•    Establish and track key performance indicators (KPIs) for finance processes (e.g., close cycle time, reconciliation aging, manual journal entries) and drive sustained improvement.
•    Champion data governance, data integrity, and the use of advanced analytics to enhance financial insights and decision-making.

4. Regulatory & External Reporting
•    Partner with Consumer Credit Controllers as the point of contact for regulatory and external reporting requirements for Service Finance.
•    Partner with Consumer Credit Controllers on the annual Service Finance Company standalone financial audit.
•    Lead and manage all other internal and external financial audits and exams, including but not limited to SOX, Financial Statement and SOC-1 engagements.

5. Team Leadership & Talent Development
•    Lead, develop, and manage a high-performing team of finance and accounting professionals.
•    Drive all aspects of talent management, including hiring, performance management, promotions, and succession planning.
•    Foster a culture aligned with Truist’s purpose, mission, and values.
•    Build organizational capability in finance transformation, automation, and digital tools.
•    Promote associate engagement, professional development, and leadership capability across the team.

Qualifications

Required Qualifications
•    Bachelor’s degree in Finance, Accounting, or a related field (or equivalent education and experience).
•    10+ years of management experience within banking or financial services.
•    Deep knowledge of banking industry financial management practices and regulatory requirements.
•    Demonstrated experience leading finance transformation, process optimization, or automation initiatives.
•    Strong analytical expertise, including:
o    Financial forecasting
o    Capital budgeting and investment analysis
o    Discounted cash flow modeling
o    Profitability and performance analysis
•    Exceptional communication skills with the ability to translate complex financial concepts into clear, actionable insights.
•    Proven ability to lead change, influence senior stakeholders, and execute large-scale initiatives.
•    Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).

Preferred Qualifications
•    Master’s degree in Finance, Accounting, or a related business field.
•    Professional certification such as CPA or CFA.
•    Experience with SAP or similar ERP platforms.
•    Experience with automation and analytics tools (e.g.,BOARD, Power BI, Tableau, workflow platforms).
•    Lean, Six Sigma, or similar process improvement certification.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit . Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

About Truist Financial

Truist Financial Careers

Join the dynamic team at Truist Financial, a leader in the financial services sector, and propel your career to new heights. At Truist Financial, we offer more than just job opportunities; we provide a platform for professional growth and innovation in an environment that values diversity and leadership.

Why Truist Financial?

At Truist Financial, we are committed to building a diverse and inclusive workplace where every team member is empowered to contribute their unique skills and perspectives. We believe that our strength lies in our diversity, and we are dedicated to fostering a culture that embraces the differences that make each of us unique.

Explore a World of Opportunities

Whether you're seeking your first internship or a seasoned professional looking to advance your career, Truist Financial offers a range of employment opportunities across various disciplines. Our team is growing, and we are constantly looking for talented individuals who are eager to make an impact.

Innovate and Lead

Join us and be part of a culture of innovation where your ideas can help shape the future of banking. At Truist Financial, you’ll work alongside industry leaders and have access to cutting-edge resources that foster continuous professional development and innovation.

Develop Your Career

Truist Financial is deeply invested in the career progression of our employees. We offer robust training programs, including leadership development and diversity training, to ensure you have the tools needed to succeed. Our commitment to your growth is reflected in our comprehensive benefits package, designed to support you both professionally and personally.

Networking and Professional Development

Enhance your professional network and connect with like-minded colleagues through our various networking events and community engagement initiatives. At Truist Financial, we believe in the power of connections and the impact they can have on your career.

Join Our Team

Ready to take the next step in your career? Explore the current job openings at Truist Financial. We are hiring across multiple departments, looking for passionate, curious, and innovative individuals to join our team. Check out our available positions and find the one that best matches your skills and interests.

Prepare for Your Interview

Make a great first impression. Visit our Careers page for tips on how to craft a compelling resume and succeed in your interview at Truist Financial. We are excited to see how you can contribute to our team and help us drive the future of banking.

Stay Connected

Don’t miss out on future opportunities or insights into our company culture and industry trends. Subscribe to our job alert emails and stay informed about new positions and career tips directly from our professionals. At Truist Financial, we’re not just offering jobs; we’re building careers. Join us and discover how you can make a difference and fuel your future.

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Learn more about Truist Financial
Size
50,283 employees
Market Cap
$56.6 billion
Industry
5 Year Trend
+14.3%
NASDAQ

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