Dealership:L0807 BMW of Minnetonka
BMW of MinnetonkaPay: $80,000-$120,000 annually
Schedule: Monday-Friday(Saturdays rotating - 6/year)
Why Join Us?BMW of Minnetonka is looking for an experienced
Service Drive Manager to lead a customer-focused service experience. This hands-on leader will develop Service Advisors, support customers throughout their service visit, and ensure a smooth, professional experience from arrival through vehicle delivery. This onsite position reports to the Service Manager.
What You'll Do- Lead the daily operation and workflow of the service drive.
- Coach, develop, and support Service Advisors.
- Ensure customers receive a professional, efficient experience from arrival through vehicle delivery.
- Monitor appointments, repair orders, vehicle flow, and daily service volume.
- Partner with Technicians, Parts, and Fixed Operations leadership to resolve workflow issues.
- Handle escalated customer concerns and support long-term customer relationships.
- Monitor key performance areas including CSI, service sales, repair-order performance, retention, and Advisor productivity.
- Maintain BMW, dealership, safety, and customer-service standards.
What You'll Bring- 3+ years of automotive service experience, with leadership experience
- Experience driving CSI, customer retention, and service sales.
- Experience leading and developing high-performing Service Advisors.
- Experience with repair orders, customer-pay business, and service profitability.
- Manage high-volume service drive traffic and vehicle flow.
- Strong focus on customer experience, operational efficiency, and team performance.
- Valid driver's license and acceptable driving record.
Total RewardsBase + Commissioned based role Which is also eligible for short-term and/or long-term incentives as part of total compensation, $80,000K- $120,000KActual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency
We offer a comprehensive benefits package designed to support you and your family, including:- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
Additional information about our Total Rewards benefits can be reviewed on our careers site
at totalrewards.lithiadriveway.com 
