DescriptionCavender GMC Buick North Service Director
We are looking for a Service Director who values precision, structure, and consistency and understands that exceptional service starts with a well-run operation.
This is a role for someone who takes a systematic approach to leadership, pays attention to the details, and believes strong results come from clear processes, established standards, and accountability. You evaluate information carefully, solve problems by understanding their root causes, and make decisions with quality and long-term results in mind.
You take pride in knowing the operation is organized, the expectations are clear, the numbers are accurate, and the team has the direction it needs to succeed.
We will give you the resources, technology, and support to lead your department.
How you organize, lead, and improve the operation is up to you.
What you can expect:
A culture built around Integrity, Empowerment, Commitment, and Innovation
The opportunity to lead and make a meaningful impact on dealership operations
Ongoing training and development
Competitive benefits package including Medical, Dental, Vision, and Long/Short-term disability
401(k) with company match
Paid time off
Paid Birthday Day off
Work/life balance
Opportunities to make a difference in our communities
What You'll Do
As a Service Director, you will oversee the daily operations of the service department, establish consistent processes, and ensure your team delivers quality repairs, excellent customer service, and strong financial results.
Your work will include:
Oversee daily service department operations, including technicians, service advisors, and support staff
Organize workflow by scheduling and assigning work based on staffing, shop capacity, repair priorities, and customer needs
Monitor key performance indicators, including service revenue, labor hours, productivity, customer satisfaction, and repair quality
Review department results, identify trends, and develop action plans to address opportunities for improvement
Ensure repairs and maintenance are completed accurately and meet manufacturer specifications and dealership quality standards
Address escalated customer concerns by identifying the issue, evaluating available solutions, and ensuring appropriate follow-through
Coordinate with Parts, Sales, and Finance to support efficient operations, parts availability, and warranty claim processing
Manage service department budgets, labor expenses, parts costs, and overhead to maintain financial accountability
Establish clear procedures, expectations, and standards for service department employees
Recruit, train, coach, and develop team members to strengthen technical knowledge, productivity, and accountability
Evaluate staffing needs and ensure employees are appropriately scheduled and assigned to meet department demands
Maintain compliance with federal, state, and local regulations, manufacturer requirements, safety standards, and dealership policies
Maintain accurate records and ensure required documentation and procedures are consistently followed
Identify operational gaps, improve processes, and implement solutions that increase efficiency, consistency, and profitability
Hold team members accountable for following established procedures and meeting department expectations
Work collaboratively with dealership leadership to align service department goals with overall dealership objectives
What We Look For
We are looking for someone who:
Is organized, methodical, and detail-oriented
Approaches decisions logically and evaluates information before taking action
Values structure, consistency, and clearly defined processes
Takes ownership of responsibilities and follows through on commitments
Uses data, reporting, and performance metrics to guide decisions
Identifies problems, evaluates root causes, and develops practical solutions
Sets clear expectations and holds team members accountable for results
Maintains high standards for quality, accuracy, and customer service
Can manage competing priorities without losing sight of important details
Communicates expectations clearly and professionally
Is comfortable making difficult decisions when standards are not being met
Looks for ways to improve efficiency, reduce unnecessary costs, and strengthen department performance
Believes strong leadership means creating an environment where people understand what is expected and have the tools to succeed
Wants to build a high-performing service operation-not simply manage the day-to-day workload
Requirements
Previous leadership experience in automotive service operations, preferably as a Service Director, Service Manager, or in a comparable role
Strong understanding of service department operations, technician productivity, labor sales, repair quality, and customer satisfaction
Experience managing department budgets, expenses, and financial performance
Demonstrated ability to establish processes, monitor results, and improve operational efficiency
Strong organizational, analytical, problem-solving, and decision-making skills
Ability to lead, develop, and hold employees accountable to established standards
Strong communication and customer service skills
Ability to use dealership management systems, reporting tools, and other business technology
Commitment to Cavender Auto Group's core values and mission
Tell Us How You Work
At Cavender, we believe the best fit is about more than experience. It's also about how you naturally approach your work. As part of our application process, we ask candidates to complete a short Culture Index survey to help us understand their natural work style and how they approach the job. There are no right or wrong answers. Just answer honestly and choose what feels most like you. The survey takes only a few minutes to complete.
Ready to tell us how you work? Complete the Culture Index Survey using the link provided during the application process. Cavender Buick GMC North
Build Your Career at Cavender
Our mission is simple:
Delivering exceptional experiences to those we serve.
That starts with the people who represent Cavender every day.
If you're someone who values structure, takes pride in getting the details right, solves problems with purpose, and knows how to build an operation around consistent standards and measurable results, we want to meet you.
Job Type: Full-time | In Person
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Management: 5 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
