Service Desk Engineer II

Qualifications

• 3+ years of experience in IT help desk or desktop support, ideally with some project involvement.
• Hands-on experience administering Microsoft 365, Entra ID (Azure AD), and Intune.
• Familiarity with both Windows and macOS environments, with Linux knowledge as a plus.
• Strong communication skills to explain technical concepts to non-technical users.
• Ability to manage multiple requests in a fast-paced environment.
• Eagerness to proactively improve processes.
• Physical ability to lift/move IT equipment (up to ~40 lbs).

Responsibilities

• Own Tier 2 escalations by diagnosing and resolving complex issues.
• Administer Microsoft Intune for device policies and application deployment.
• Manage Entra ID including user lifecycle and access control.
• Assist with complete onboarding and offboarding processes.
• Support contractor provisioning and execute access reviews.
• Coordinate with vendors for hardware/software issues, including RMA management.
• Oversee IT asset tracking and conduct inventory audits.
• Enhance support documentation and knowledge base articles.
• Collaborate with the IT Service Desk Manager on efficiency and tooling projects.
• Mentor Service Desk Engineer I teammates.

Benefits

• Opportunity to work with top engineers in planetary surface exploration.
• Equity ownership in the company.
• Comprehensive health benefits including medical, dental, vision, and mental health support.
• 401(k) plan with a company match.
• Flexible PTO and parental leave policies.
• Weekly lunch stipend and complimentary on-site snacks and beverages.
• Monthly on-site social hours with food and drinks.