StatementReporting to the General Manager, the Service Delivery Manager is responsible for implementing, monitoring and reporting of all conventional, custom & para-transit service activities for Keolis operation in Sea to Sky Region. The SDM provides direction to Transit Bus Operators and other staff to ensure that transit service is delivered to the community as per BC Transit policy/contract parameters and company expectations.
Knowledge and Experience - Post-secondary education in Business Administration, Transportation, Operations Management, or related field, or equivalent experience.
- Minimum 5 years leadership experience in transit, transportation, logistics, or similar operations.
- Experience managing unionized employees and collective agreements.
- Experience managing budgets, forecasting, and performance reporting.
- Proficient with Microsoft Office Suite and reporting systems.
Skills - Exceptional leadership, coaching and employee development skills.
- Strong communication and relationship-building abilities.
- Advanced analytical problem-solving and decision-making skills.
- Outstanding organizational and time-management abilities.
Key Accountabilities Team Leadership & Employee Development- Inspire, coach, mentor, and support a team of dedicated professionals to achieve operational and business objectives.
- Ensure employees understand and comply with company policies, procedures, and performance expectations.
- Foster a culture of safety, accountability, collaboration, and continuous improvement.
- Support employee development, performance management, coaching, and labour relations activities.
- Participate in union contract administration and collective bargaining activities as required.
Service Delivery & Operational Management- Direct and oversee all conventional, custom, and paratransit service delivery activities within the Sea to Sky operation.
- Manage daily operational functions including dispatching, routing, scheduling coordination, and service performance monitoring.
- Monitor key performance indicators and implement corrective actions to address operational issues and improve service delivery.
- Direct investigations and resolution of customer complaints, service disruptions, and operational incidents.
- Collaborate with Maintenance and other departments to ensure safe, reliable, and efficient transit operations.
Stakeholder Relations, Compliance & Business Performance- Serve as the primary liaison with BC Transit, municipalities, community stakeholders, and external service providers on operational matters.
- Plan, develop, and implement health, safety, security, and regulatory compliance programs and initiatives.
- Assist with procurement activities, contract administration, and vendor negotiations within delegated authority.
- Develop, manage, and monitor operational budgets, forecasts, and performance reports.
- Recommend capital expenditures, operational improvements, and strategic initiatives that enhance service effectiveness and efficiency.
Compensation & Benefits - Salary Range: $90,000 - $100,000 annually
- Extended Health and Dental Benefits
