Executive presence with the ability to communicate effectively at the VP level.
5+ years of program management experience, ideally with large-scale programs.
Proven experience leading cross-functional teams in sales, business development, and operations management.
Strong understanding of financial processes, including forecasting and project metrics.
Excellent grasp of contract processes, capable of managing modifications and negotiations.
Ability to work independently while tracking project timelines aggressively.
Proficiency in project management software, particularly MS Project.
Responsibilities
Own and be accountable for all service delivery activities within assigned programs.
Support the Service Delivery Executive in managing programs effectively.
Drive decisions based on customer and account team goals.
Act as a business consultant during new program onboarding and service line growth.
Collaborate with cross-functional teams to resolve customer pain points and meet success criteria.
Direct resources beyond the department to achieve program objectives.
Implement workflow changes in partnership with service lines to meet business expectations.
Maximize customer satisfaction by driving value in service delivery activities.
Benefits
Comprehensive health, dental, and vision care, along with onsite health centers.
Competitive pay with profit sharing and a 401k plan that includes company matching.
Generous paid time off, including holidays, parental leave, and sick leave.
Additional perks such as nursing mothers benefits, pet insurance, and employee discounts.
Full Job Description
Job Qualifications:
Executive presence.
Ability to communicate at VP level to help in delivery of large complex programs, over all roles working in account.
Inspirational leader that can rally a team to meet customer objectives.
5+ years of program management experience, preferably with large scale programs.
Demonstrated ability to think critically to manage multiple lines of services simultaneously.
Solid understanding of the "best practices" and processes for all of WWTs service lines (e.g. xTC, ATC, PS, Staffing, etc.).
Ability to develop and maintain the ongoing collaborative relationships with all cross functional groups at WWT (e.g. sales, xTC operations, BD, legal, finance, quality, I.T., etc).
5+ years of proven experience leading cross-functional teams, i.e.: sales/business development/operations management.
Bachelor's Degree or equivalent work experience.
Excellent understanding of financial processes. Able to create pro forma, track project metrics, forecast future trends and manage change.
Excellent understanding of the contract process. Able to manage contract modifications, control the impact to a program, and take the lead for negotiations on contract scope, cost and schedule.
Ability to work independently and aggressively track to project timelines.
Strong communication skills (written, verbal, and presentation).
Strong MS office skills (Excel, PowerPoint, Outlook, etc)
Proficiency in working with project management software, i.e.: MS Project.
Compensation/ Benefits
Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $119,000 - $149,000. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program
Note: This is not an all-encompassing list and should not be used as a complete description of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits.
Job Responsibilities:
Be the single point of ownership and accountability for all service delivery related activities within their assigned program(s).
Assist the Service Delivery Executive in the programs they manage.
Understand the goal of the customer and account team to drive decisions.
Act as a business consultant to customer, account team and related business units during both new program onboarding and service line growth within legacy accounts.
Work with cross functional service line groups to identify, anticipate and resolve customer pain points to meet agreed upon success criteria.
Direct resources outside of department to accomplish goals and objectives leading to a positive customer experience
Partner with cross functional service lines to implement changes in workflow and work scope to meet business expectations.
Drive revenue recognition, manage efficiencies, drive productivity, and hold cross functional service lines accountable to the financial health of a program.
Maximize customer loyalty and satisfaction with key customer stakeholders by driving value in service delivery activities
Build, develop, and lead direct and matrix teams for customer execution while growing talent through internal development and hiring.
Act as a change agent, balancing organization needs with customer expectations.
Act as lead within internal projects that help grow the service lines others manage.
About World Wide Technology
World Wide Technology (WWT) is a technology solution provider that offers a wide range of services to businesses and organizations. The company was founded in 1990 and is headquartered in Maryland Heights, Missouri. WWT provides a variety of services, including consulting, design, integration, and managed services. The company has a strong focus on innovation and has been recognized for its efforts in this area. WWT has partnerships with many leading technology companies, including Cisco, Dell, and Microsoft. The company has a global presence, with offices in the United States, Europe, and Asia.
