Currently, we are seeking a Service Delivery Manager / IT Project Manager. This role supports a Navy customer in Lexington Park, MD.
Job Description and Responsibilities:- Tracks program/project status and schedules.
- May provide expertise in a particular business and/or domain area such as logistics, financial management, change management, talent management; or in a specific technology area.
- Performs role of project manager for projects and service requests through CSM portals
- Assists in defining business & technical requirements with customer
- Develops and recommend solutions and strategies, based on the analysis of customer business goals, objectives, needs, and existing systems infrastructure
- Facilitates internal and external coordination and communication among a variety of functional areas to ensure project progression
- Provides feedback and recommendations for process improvements within the product teams
- Monitors & updates Plan of Actions & Milestones (POA&M) for assigned projects
- Updates environment changes through formal change requests at environment and program level.
- Hosts regular status meetings with customers to report project performance and address outstanding actions
- Completes audits for all on-premise and AWS GovCloud hosted systems to ensure accurate record keeping and reconciles any discrepancies in records
Contributes by providing training and guidance on all Cloud & On-Prem projects, provides management of all employee performance, customer service and product quality, acts as the primary PM/Cost POC for internal DNA customers, develops and implements process improvements, and works with both internal and external customers on problem resolution. Applies analytic techniques in the evaluation of program/project objectives. Analyzes requirements, status, budget and schedules in the execution of projects. Performs management, technical, or business case analyses. Collects, completes, organizes and interprets data relating to Cloud & On-Prem Data Hosting projects. Tracks project status and schedules. Provides risk analysis and mitigation on all technical, cost, or schedule related impacts.
Basic Requirements: Bachelors Degree 3+ years of experience. Allowable substitutions: Associates Degree with 5+ years of experience OR HS Diploma with 7+ years of experience
Security Clearance: Secret or above (must be a US Citizen)
Telework and Travel: Hybrid.
Contract: This position is supporting an active, funded contract.
If being a part of a small, growing company while having the opportunity to work on exciting projects with challenging tasks excites you - then please apply today!
Compensation Package - We offer an excellent compensation package with competitive salaries and meaningful benefits, including:
- Paid Time Off (PTO)/Sick Leave
- 11 Paid Holidays
- Flexible Work Schedules (offering a healthy work-life balance whenever possible)
- Employee Assistance Program (EAP)
- Medical, Dental, and Vision
- LTD/STD, AD&D, and Life-Employer Paid
- Supplemental Life and Accident options
- Health Savings Account (HSA) with employer contribution
- 401K Plan with employer Safe Harbor contribution
- Profit Sharing Plan
