• Service Performance• Oversee end‑to‑end transportation service delivery to ensure on‑time pickup, transit, and delivery of high‑value cargo.• Monitor daily operational KPIs, on-time delivery (OTD, dwell time, route compliance, exception rate) and drive continuous improvement initiatives.• Coordinate with operations, customer service, and logistics control towers to resolve service disruptions quickly and effectively.• Conduct root‑cause analysis of service failures and implement corrective/preventive actions.• Lead regular performance reviews with internal teams and external partners to maintain alignment on service goals.• Ensure adherence to contractual service levels and escalate systemic performance gaps.
• Security• Maintain strict compliance with company security policies and regulatory requirements for high‑value domestic cargo movement.• Implement and monitor cargo‑security protocols, including seal integrity, secure parking, driver vetting, and real‑time tracking.Participate in the investigation of security incidents such as theft, tampering, or unauthorized route deviations.• Work closely with security operations teams to enhance GPS/geofence monitoring and threat‑response procedures.• Provide training and guidance to vendors and internal staff on security best practices for high‑value freight.• Ensure chain‑of‑custody requirements are upheld throughout every stage of transit.
• Data• Ensure accuracy, completeness, and timeliness of transportation data across TMS, telematics, and customer-facing systems.• Validate that all shipments have correct geolocation data, timestamps, and required documentation.• Drive data-quality audits and partner with IT/analytics teams to resolve systemic data‑integration issues.• Monitor EDI/API performance with carriers and partner with IT staff to resolve quickly.• Use data insights to identify trends, performance risks, and improvement opportunities.
• Vendor Procurement & Performance Management• Support the evaluation, selection, and onboarding of transportation vendors qualified to handle domestic high‑value cargo.• Lead or contribute to RFP/RFQ processes, ensuring vendors meet operational, security, and compliance criteria.• Collaborate with procurement to negotiate rates, terms, and service‑level agreements.• Conduct quarterly business reviews with carriers, covering performance, safety, incident history, and compliance adherence (specific to Cloud client performance)• Maintain an approved vendor list and ensure all partners have current insurance, certifications, and compliance documents.• Drive vendor improvement plans when performance or security standards fall below expectations.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $80,260.00-$170,690.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.