You Are:Delivery Lead - Communications, Media and High-Tech (CMT) - is responsible for leading delivery of projects and programs of work on a large, complex accounts operating in a multi-geography delivery model.
The Work:- People Management: You lead a team/ group of product experts that solve complex customer technical issues by practicing leadership principles, driving accountability and attracting/ retaining great people.
- Response and Resolution: You manage the customer relationship with regards to Technical Support and acting as an escalation point for Support Engineers to remove roadblocks and help prioritize technical issues at a global level.
- Readiness: You ensure your team has the technical skills required to provide a great customer experience and you collaborate with engineering /product teams to fill document gaps regarding new and existing technology.
- Product/Process Improvement: You communicate aggregated customer feedback and set operational frameworks and standards to drive product and process improvements.
- Business Integration: You identify opportunities to collaborate effectively across other teams and organizations to enable a great customer experience.
Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.
Here's What You Need:- A minimum of 8 years operational excellence, delivery management, account management, sales, or vendor management experience
- A minimum of 5 years' experience supporting/working with CMT Industry and clients
- Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate's Degree, must have equivalent minimum 6-year work experience
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 11/20/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.
See more information on our benefits here: U.S. Employee Benefits | Accenture
Role Location Annual Salary RangeCalifornia $132,500 to $302,400
Colorado $132,500 to $261,300
Connecticut $132,500 to $261,300
District of Columbia $141,100 to $278,200
Illinois $122,700 to $261,300
Maine $112,900 to $222,500
Maryland $132,500 to $261,300
Massachusetts $132,500 to $278,200
Minnesota $132,500 to $261,300
New York $122,700 to $302,400
New Jersey $141,100 to $302,400
Ohio $122,700 to $241,900
Virginia $122,700 to $278,200
Washington $141,100 to $278,200
