Service Center Team Manager

About the job…

The Service Center Team Manager leads the first-shift team, working Monday through Friday from 6:00 a.m. to 4:00 p.m., and oversees repair-related activities across all Separation and PHE product lines.

You will be responsible for leading, developing, and maintaining a high-performing team in alignment with the overall Service strategy and Alfa Laval culture, while delivering an excellent customer experience and meeting service market demands.

This is an onsite position located in Greenwood, IN.

Responsibilities include:

• Supervise workshop employees and daily shop operations. 
• Maintain an active presence on the shop floor to drive team performance and engagement. 
• Support and guide job scheduling and planning with coordinating team.
• Collaborate with HR and management on staffing, performance, and operational issues. 
• Recruit, interview, and select employees. 
• Maintain, track, and report employee utilization and business metrics.
• Manage performance issues within the team appropriately and quickly.
• Ensure all shop operations comply with ISO 9001:2015 standards and other applicable regulatory requirements. 
• Maintain conformance of the Quality Management System (QMS) by overseeing process documentation, corrective actions, and continuous improvement initiatives. 
• Ensure proper documentation and control of shop procedures, training materials, and job roles in alignment with ISO standards. 

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

What you know:

Education (degree or years) and/or Certification/Registration: Bachelor’s degree in an Engineering Science or equivalent experience preferred and:

·     Minimum 5 years’ hands-on experience with repairing/reconditioning in a manufacturing, job shop or customer service environment desirable.

·     5 years as a Team Manager leading large teams.

·     Experience from improvement tools, e e.g. Lean manufacturing (5S, Six Sigma, Kaizen).

·     Advanced knowledge of Microsoft Office, with strong emphasis on utilizing Excel to create Pivot Tables.

·     Fundamental knowledge of financial principles and practices.

·     Strong understanding of machining and welding techniques.

·     Strong Customer Service skills

·     Leadership and management skills.

·     Ability to read and work from blueprints.

·     Ability to prioritize work and meet deadlines.

·     Strong communication and respectful interpersonal skills both written and verbal.

·     Demonstrate ability to perform effectively within a team environment.

·     Strong understanding of machining and welding techniques.

·     Ability to work within stressful situations.

·     Fundamental knowledge of standard word processing software and spreadsheets.

At Alfa Laval, we pride ourselves on creating an inclusive and dynamic workplace that values diverse perspectives and experiences. While we typically welcome applicants from all locations, currently, we are prioritizing candidates who reside in the US or have an established presence in the area. Visa sponsorship is not available for this role.

PHYSICAL & ENVIRONMENTAL FACTORS

• Physical Requirements (lifting, climbing, standing, equipment use):
• May have occasion to move parts up to 50 lbs.
• Environmental Factors (hazardous materials, work location, work surfaces, exposure): Position is based in a Service Center and office environment with approximately 70% of the time in the machine shop, welding area or assembly area. There is the possibility of encountering residues of customers’ products.

OTHER REQUIREMENTS (i.e., travel, motor vehicle use, etc.)

Some travel within the USA to visit customers or other Service Centers; meetings; training.

Occasional requirements to travel outside of the USA to visit customers; training; meetings.

What’s in it for you?

We offer a challenging position in an open and friendly environment where we help each other to develop and create value. Your work will have a true impact on Alfa Laval’s future success. Our benefits-eligible associates enjoy healthcare, dental and vision plans, a robust wellness program, generous 401(k), paid holidays, paid time off benefits, and more. At Alfa Laval, we carefully consider a wide range of factors to determine your total compensation package. We rely on market indicators and consider your specific job, background, skills, and experience to get it right.  The base salary for this role is typically $85,000.00 - $95,000.00 USD.