Department/Program: Addictions & Homeless Services
Reports To: Senior Director of Housing & Homeless Services
Supervisory Responsibilities:- Directors of programs in assigned portfolio
- Clinical Director (if applicable)
- Others as assigned
Job Summary: The Service Area Director provides strategic and operational leadership for a portfolio of Housing & Homeless Services programs, ensuring high-quality, trauma-informed services, staff effectiveness, regulatory and fiscal compliance, positive outcomes, and strong community partnerships. The Service Area Director advances Bay Cove's mission by leading high-quality, person-centered services that empower individuals to secure affordable, stable housing and build a life of their choosing.
This is an exempt position.
Essential Functions of Position:- Provide leadership, supervision, onboarding, and staff development consistent with agency mission, values, policies, and strategic goals.
- Oversee assigned Housing & Homeless Services programs, including development and implementation of effective policies, procedures, and service standards.
- Ensure program compliance with regulatory, contractual, funder, licensing, and agency requirements.
- Develop and maintain effective relationships with community partners, funders, government entities, and other stakeholders; represent the agency at meetings and community forums.
- Support grant proposals, project renewals, reports, and other activities related to program funding and sustainability.
- Ensure accurate data collection, analysis, and reporting to evaluate program performance, individual outcomes, and compliance with reporting requirements.
- Develop and monitor program budgets, ensure sound fiscal management, and implement corrective action as needed.
- Ensure services reflect evidence-based practices, Trauma-Informed Care principles, and standards that promote safety, stability, and positive outcomes.
- Provide direct service support, within applicable qualifications and licensure, as operational needs require; assist with resolution of grievances and community concerns.
- Provide crisis assessment and intervention and participate in scheduled rotating night and weekend on-call coverage.
- Other job-related duties as assigned.
Requirements for the position:- A master's degree in one of the following disciplines or a closely related field: clinical psychology, education-counseling, medicine, mental health, psychology, psychiatric nursing, rehabilitative counseling, or social work preferred. Will substitute Master's Degree for an additional 5 years experience of leadership in the delivery of homeless and housing services for adults with complex behavioral health, medical, and substance related needs.
- Licensure as a Practitioner of the Healing Arts (LMHC, LADC, LICSW, LCSW, etc.) preferred.
- At least five (5) years of supervisory experience in health or human service-related fields required.
- At least five (5) years experience managing a multidisciplinary program or service, including responsibilities in hiring, supervising, fiscal management, quality assurance and compliance required.
- Demonstrated professional writing, interpersonal, and organization skills.
- Basic proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps.
- Individuals with lived expertise are encouraged to apply.
- Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.
Personal Characteristics:- Utilizes a flexible and responsible work style that meets evolving needs of the agency.
- Works with integrity and respects the dignity and value of all individuals.
- Exhibits mission through job knowledge, pride in work role, and advocacy.
- Promotes diversity and inclusion of all individuals.
- Works in a collaborative, compassionate manner with stakeholders/partners.
Physical Requirements- Ability to travel on site to various service settings (driving, walking, or using public transportation).
- Must be able to enter and navigate various environments, including multi-story buildings without elevators.
- Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks.
- Frequent communication with individuals, colleagues, and partners, requiring the ability to exchange accurate information in person, by phone, and in writing.
- Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds).
- Ability to use a computer, tablet, and mobile phone for data entry, communication, and record-keeping.
- Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed.
Pay Rate: $90,000 Annual Salary
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