DescriptionService Advisor - Sewell Ford Lincoln | Career Change WelcomeGood at sales or managing people? Bring it to a business where your results are visible and your income is built on performance.We're a high volume Ford and Lincoln dealership in Odessa, Texas and we're growing our service advisor team. You don't need dealership experience, but if you have it then that's great! If you've been a top performer in sales, run a team or managed accounts and customer relationships in banking, retail, insurance, oil and gas, or real estate, we'll teach you the automotive side. Your job is the part we can't train - reading people, earning trust, and getting things done.
Your scheduleMonday through Friday, 7:30 AM to 6:00 PM with a lunch break. Saturdays, one a month. If you're already used to a full-day office rhythm, this will feel familiar. You'll work a set, predictable schedule, with one working Saturday and early release weeks if your performance meets standards!
What you'll do- Be the main point of contact for our service customers, from the first greeting through delivery
- Listen to and dissect customer's concerns, write up repair orders accurately, and explain recommended work clearly and honestly
- Work directly with our certified technicians and shop leadership to keep vehicles moving and customers updated
- Build a returning customer base that asks for you by name
- Hit goals for hours, sales, and customer satisfaction
Who tends to succeed here- People who've exceeded targets in sales, account management, or customer-facing roles
- Supervisors, managers, and team leads who want more upside than their current role offers
- Professionals from health services, energy, trades, or business operations who are comfortable with fast-paced, high-stakes customer conversations
- Anyone who communicates clearly, stays composed under pressure, and likes solving problems
What we offer- Pay: $70,000 - $138,000 per year, performance-based, with typical first complete year earnings of $80,000 (the more you produce, the more you earn)
- Full paid training in Ford and Lincoln service processes, our DMS (Tekion), and technical product knowledge
Continued Leadership training (in house and off site) - A competitive path forward: advisor, senior advisor, team lead, service management. We promote from within and want people who intend to build a career here.
- Work alongside a team of certified technicians in a high-volume, well-equipped shop
- Health, dental, vision, 401(k), PTO, employee vehicle purchase and service discounts, manufacturer training
Why this is different from where you are nowYour results here are immediate and measurable, and you'll know where you stand. Strong performers are noticed, and the work is steady in a market that depends on vehicles and equipment running every day. The Sewell Family of Companies is a family-owned company that has been trusted by our customers and our community over generations. We invest in our team members so you can build a long-term career here!
Requirements- Valid driver's license and a clean driving record
- Strong communication and familiarity with customer service skills
- Comfortable using computers, learning new software and adaptable
- Sales, management, or customer-facing experience preferred; automotive experience not required but may be a plus
