Previous experience as an automotive service advisor preferred
Strong understanding of vehicle maintenance and repair processes
Exceptional communication and interpersonal skills
Ability to multitask in a fast-paced environment
Proficient with computer systems and repair order software
Passion for delivering outstanding customer service
Valid driver's license and clean driving record
Responsibilities
Greet customers warmly and professionally
Assess vehicle issues and maintenance needs
Prepare detailed repair orders with costs and timelines
Act as a liaison between technicians and customers
Promote and upsell additional services and products
Ensure services meet Honda's quality standards
Benefits
401(k) retirement plan
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Full Job Description
Job Type
Full-time
Description
Summary
As a Service Writer at Saratoga Honda, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.
Key Responsibilities:
Greet customers and ensure a warm, professional, and welcoming experience
Assess vehicle issues and maintenance needs, offering expert advice and recommendations
Prepare detailed repair orders, including costs, services required, and estimated timelines
Act as a liaison between technicians and customers, keeping clients informed throughout the repair process
Promote and upsell additional services or products that benefit the customer
Ensure all services are performed to Honda's quality standards and customer satisfaction
Qualifications:
Previous experience in an automotive service advisor role preferred
Strong understanding of vehicle maintenance and repair processes
Exceptional communication and interpersonal skills
Ability to multitask in a fast-paced environment
Proficient with computer systems and repair order software
Passion for delivering outstanding customer service
Must have a valid driver's license and clean driving record
If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Saratoga Honda!
