Oversee service orders and ensure efficient customer interactions
Enhance customer experience through additional supportive initiatives
Provide concierge-style assistance for owner inquiries in-person and via phone
Maximize technicians' daily time for servicing customers
Efficiently allocate tasks among technicians
Address technical inquiries concerning vehicle issues and services
Maintain Customer Success Index above required standards
Assist in vehicle diagnostics and manage parts ordering
Administer warranty claims and provide training to service staff
Uphold and enforce company policies and standards
Ensure compliance with relevant laws and regulations
Cultivate positive relationships with manufacturers and improve employee relations
Work schedule from Tuesday to Saturday, 6:45 am to 5:30 pm
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses for a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Full Job Description
Benefits
Medical, Dental, and Vision Insurance
Life Insurance
401(k) Plan
Free Strayer University College Courses to Earn a 4-Year Degree
Paid Vacation
Paid Training
Paid Sick Leave
Employee Vehicle Purchase Program
Pay range for this position is $5,000-$10,000 a month
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers
Distribute work between technicians efficiently
Answer technical questions about vehicle problems, warranties, services, and repairs
Maintain Customer Success Index at or above company standards
Assist in diagnosing vehicle problems; order parts and tools as necessary
Oversee administration of warranty claims as well as training and supervising of service department
Reinforces company policies and adheres to company standards
Encourages compliance with applicable laws and regulations
Maintain good working relationship with factory(s) and foster positive employee relation
Tuesday to Saturday 6:45 am to 5:30 pm
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
