Willingness to undergo background and drug screenings
Responsibilities
Oversee service orders and ensure prompt customer service
Enhance customer experience through additional assignments
Provide concierge support for all customer inquiries
Ensure effective scheduling of technicians' time
Distribute work among technicians efficiently
Address technical questions regarding vehicles and services
Maintain high customer satisfaction scores
Assist in diagnosing vehicle issues and order necessary parts
Administer warranty claims and train service department staff
Assign tasks and set schedules for service employees
Enforce company policies and adhere to standards
Foster good relationships with manufacturers and employees
Collaborate on hiring and discipline within the service department
Benefits
Health, Dental, and Vision Coverage
Life insurance
401(k) plan with company match
Paid vacation
Opportunities for advancement
Year-end profit sharing
Employee discounts on vehicle purchases
Full Job Description
Salary Range: $40K - $60K per month!
Responsibilities
Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently.
Answer technical questions about vehicle problems, warranties, services, and repairs.
Maintain Customer Happiness scores at or above company standards.
Assist in diagnosing vehicle problems; order parts and tools as necessary.
Oversee administration of warranty claims as well as training and supervising of service department.
Set schedules and assigns tasks to service department employees.
Reinforces company policies and adheres to company standards.
Encourages compliance with applicable laws and regulations.
Maintain good working relationship with factory(s) and foster positive employee relations.
Collaborate with upper management to make service department hiring and discipline decisions.
Qualifications
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance
Consistent record of service and sales success
Strong record of positive customer satisfaction results
Team oriented and self-motivated
Able to work with little supervision
Clean driving record and valid driver's license
Willing to submit to pre-employment background check and drug screen
