1Password is opening a new flagship office in Toronto, and we need a senior technical leader to own the workplace technology that powers it. As a member of the IT team, this role is responsible for designing, implementing, and continuously evolving the technology experience across network infrastructure, AV and collaboration systems, physical security technology, and workplace endpoint services. This is an onsite, senior individual contributor role based in Toronto, reporting to the Manager of IT Support. You will serve as the company's primary subject matter expert for workplace networking and AV technologies, establishing the technical standards that will be replicated across future office locations. Beyond building the Toronto office, you will provide ongoing engineering leadership, drive technology improvements, mentor Workplace Technology Specialists supporting regional offices, and act as the senior escalation point for complex infrastructure and workplace technology issues. If you enjoy owning systems end to end, building scalable solutions, and solving challenging technical problems, we'd love to hear from you. How we're using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is an onsite opportunity within Toronto, Canada. What we're looking for: - 5+ years designing, deploying, and supporting enterprise network infrastructure, including wired, wireless, routing, switching, and WAN/ISP redundancy using platforms such as Cisco Meraki or Aruba. - Experience designing, deploying, and operating enterprise workplace AV environments, including video conferencing, room scheduling, multi zone audio, digital signage, and room control systems. - Experience administering MDM platforms and managing endpoint lifecycle, provisioning, automation, and deployment workflows. - Experience implementing and supporting physical security technologies, including access control and camera platforms. - Experience delivering new office builds or major workplace technology projects while coordinating with vendors, contractors, and building management. - Experience building automation workflows and operational tooling that reduce manual effort and improve reliability. - Strong communication skills with the ability to partner effectively across technical and nontechnical stakeholders. - Willingness to travel to support office builds, technology standardization, and regional workplace initiatives. Bonus points for: - Experience working in a remote first organization supporting distributed workplace infrastructure. - Familiarity with SOC 2, ISO 27001, and physical security governance requirements. - Experience mentoring technical staff and establishing engineering standards across multiple office locations. What you can expect: Infrastructure - Design, deploy, and continuously improve the Toronto office network, including wired, wireless, dedicated IT room infrastructure, and redundant internet connectivity with automated failover. - Serve as the technical owner for workplace networking across the company, developing scalable standards and reference architectures for future office builds. - Own the physical security technology stack, including access control, camera systems, and integrated workplace technologies. - Partner with the Security team on governance, compliance, audit requirements, and building integrations while driving long term platform reliability and lifecycle planning. - Own vendor relationships, technology evaluations, hardware standards, monitoring, capacity planning, and ongoing infrastructure performance across networking, AV, and physical security systems. - Evaluate emerging workplace technologies and recommend improvements that enhance reliability, scalability, and employee experience. Workplace Experience - Design, deploy, and continuously optimize AV and collaboration technologies across a variety of meeting spaces, including video conferencing, room scheduling, multi zone audio, digital displays, and proactive monitoring. - Own the technology behind the end to end onboarding experience for Toronto employees, including device provisioning, MDM workflows, automation, deployment standards, and lifecycle management. - Act as the senior technical escalation point for complex networking, AV, workplace infrastructure, and endpoint issues, while providing hands on support when required. - Provide mentorship and technical guidance to Workplace Technology Specialists supporting other regional office locations, helping establish consistent engineering and operational standards across the company. - Build and maintain engineering documentation, runbooks, architecture diagrams, automation workflows, and operational standards. - Provide onsite coverage for workplace technology operations during planned absences and support additional office builds and major technology initiatives as needed. What success looks like: - The Toronto office launches with resilient, well designed networking, AV, and physical security systems that become the blueprint for future 1Password offices. - Workplace infrastructure continues to evolve through proactive engineering, monitoring, automation, and lifecycle improvements rather than reactive support. - Regional Workplace Technology Specialists are enabled through mentorship, documentation, and standardized engineering practices. - Employees have a seamless workplace technology experience, while complex technical issues are resolved through thoughtful engineering solutions. - Routine operational work becomes increasingly automated, allowing more time to focus on strategic infrastructure improvements and future office expansion. Canada-based roles only: The annual base salary for this role is between $93,000 CAD and $110,000 CAD, plus immediate participation in 1Password's generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing Maternity and parental leave top-up programs Competitive health benefits Generous PTO policy Growth and future RSU program for most employees Retirement matching program Free 1Password account Community Paid volunteer days Peer-to-peer recognition through Bonusly Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.