Concord Hospitality is seeking a dynamic and strategic
Senior Vice President of Operations -
Luxury & Lifestyle, to lead our portfolio of hotels with a focus on performance excellence, associate engagement, and operational consistency. Reporting to the COO, this executive-level role will be responsible for overseeing a team of leaders, driving Concord's culture and ensuring operational success across multiple regions.
Key Responsibilities:Strategic Leadership & Portfolio Performance- Provide strategic leadership for a portfolio of luxury and lifestyle hotels, ensuring exceptional operational, financial, and guest experience performance while advancing the company's mission to be a Great Place to Work for All.
- Partner with hotel leadership teams to execute long-term business strategies, capital investment plans, brand initiatives, renovations, and market repositioning efforts.
- Maintain strong relationships with owners, asset managers, brand partners, and corporate stakeholders to drive portfolio success.
Luxury Operations & Brand Excellence- Ensure each hotel delivers an authentic, market-driven luxury experience while maintaining brand standards, service excellence, and operational consistency.
- Oversee all aspects of hotel operations, including guest experience, food and beverage concepts, asset protection, and compliance with company and brand policies.
- Conduct regular property visits, evaluate performance trends, and implement corrective action plans as needed.
Revenue & Financial Performance- Provide oversight of revenue strategy and sales leadership to maximize profitability, market positioning, and rate integrity across the portfolio.
- Analyze financial results, guest satisfaction, and associate engagement data to identify opportunities, improve performance, and support informed business decisions.
- Prepare and present operational and financial reports for owners, corporate leadership, and other stakeholders.
Talent Development & Culture- Recruit, develop, and retain high-performing leaders who embrace a luxury service mindset and Concord's culture and values.
- Lead succession planning, performance management, leadership development, and training initiatives, including onboarding and mentoring new General Managers.
- Foster positive associate relations environment while ensuring fair, consistent application of company policies and performance expectations.
Leadership & Organizational Effectiveness- Serve as a strategic advisor and resource for hotel leadership teams, helping resolve complex operational and human resources challenges.
- Build strong management teams capable of delivering exceptional results, innovation, and elevated guest experiences in a dynamic hospitality environment.
- Actively support and participate in company programs, events, and initiatives that strengthen organizational culture and performance.
Qualifications:- Extensive multi-property leadership experience, preferably in full-service or upscale hotels.
- Proven ability to lead, coach, and develop large operational teams.
- Financial acumen with the ability to interpret complex data and drive results.
- Strong interpersonal skills and the ability to communicate across all organizational levels.
- Demonstrated success in driving associate engagement and guest satisfaction.
- Skilled in managing capital planning, compliance, and strategic growth initiatives.
- Willingness to travel frequently to support hotel teams and operations.
Pay Range: $226,600 - $283,200
