The Senior Vice President, Clinical Services leads and nurtures Sharp's growing Clinical Services business on a global scale in line with the Company's overall strategy. The role will focus on driving substantial business growth, will hold P&L accountability across two sites and will ensure financial, operational and quality targets are achieved. The role leads Sharp's overall Clinical Services business across Manufacturing, Quality, Supply Chain, Labs, Sales and Marketing, Human Resources, Project Management, IT and Continuous Improvement. Some functional areas report solid-line to a corporate leader, but are imbedded in the Clinical business.
Essential Duties and Responsibilities include the following.
Strategy- Develop a clear business strategy for the Clinical Services business unit that differentiates Sharp from its competitors. Translate the strategic framework into a comprehensive rolling business and operational plan, incorporating detailed forecasts and clearly defined business unit KPIs.
- Use personal networks and experience to identify global trends in the sector and benchmark the competition. Translate these insights into strategy that builds competitive advantage and supports sustained future growth.
- Apply expertise, strategic relationships, and industry networks to unlock market opportunities and expand market share in a complex landscape.
- Use personal networks and industry reputation to develop relevant regional and global partnerships and alliances.
- Work with the Sharp Senior Leadership Team to develop a clear acquisition plan that addresses gaps in services and/or expands the business, including geographic expansion.
- As a member of the Senior Leadership Team, collaborate cross-functionally to ensure global strategic alignment while driving effective local execution. Maintain an entrepreneurial mindset while operating in alignment with the overarching corporate strategy.
- Partner with colleagues in other business units to identify opportunities for collaboration in customer acquisition, strategy, business expansion, technology, and value creation.
Business Unit Leadership- Lead Sharp's overall Clinical Services business, encompassing clinical trial supply chain service offerings.
- Build and manage a high-performing, collaborative team aligned with Sharp's Values Framework.
- Ensure teams have clear objectives and a deep understanding of how those objectives relate to business unit KPIs and the broader business strategy.
- Effectively monitor and manage team KPIs through monthly and quarterly business reviews.
- Drive business development activities and ensure accurate management and forecasting of the business development pipeline, including capacity management.
- Work collaboratively with Sharp corporate and operational functions to represent the needs of the business unit, establish effective working relationships, and secure stakeholder support for relevant KPIs and projects.
- Ensure the appropriate level of resources and expertise are in place and that the business unit is structured in the most effective way to deliver the strategy.
- Ensure compliance with quality, regulatory, legal, labor, and contractual obligations.
- Establish and achieve financial targets. In partnership with Finance, optimize pricing and fee structures to maximize margins and align with service delivery expectations.
- Drive client and industry relationship development.
- Identify, secure, and translate new and existing high-level pharmaceutical, biotech, and CRO relationships into meaningful business relationships.
- Use industry reputation and standing to network with key clients, expand influence, and position Sharp for new business growth opportunities.
- Drive client acquisition and retention. Regularly measure client satisfaction and act on findings with urgency and commitment.
External and Internal Relationships- Develop and maintain effective senior-level business relationships with suppliers, partners, major relevant agencies, companies, societies, and trade organizations.
- Maintain current knowledge of trends and developments in pharmaceutical services and clinical trials and translate relevant developments for the benefit of the business.
- Develop effective working relationships with key senior operational and commercial personnel across Sharp.
People Management- Ensure the appropriate resources and expertise are in place and structured effectively to deliver the annual budget and long-term strategy.
- Ensure team members receive appropriate performance feedback, development opportunities, recognition, and rewards to support optimal motivation.
- Ensure effective communication of key messages to the team from across the organization.
- Identify top talent, upskill positions as needed, and maintain plans to retain strong contributors, sustain engagement, and maximize employee potential.
- Recognize and celebrate success at both the team and individual level.
General Responsibilities- Champion the Sharp Values Framework.
- Passionately pursue Sharp's strategy and ensure day-to-day actions align with its strategic objectives.
- Lead all aspects of the Clinical business, including Manufacturing, Quality, Supply Chain, Labs, Sales and Marketing, Human Resources, Project Management, IT, and Continuous Improvement. Some functional areas may report solid-line to a corporate leader while remaining embedded in the Clinical business unit.
Qualifications:- Broad and extensive experience in the clinical services sector in a senior management role, including multi-site or equivalent leadership experience.
- Credible background and demonstrated success in developing and fostering partnerships in the pharmaceutical and biotech industries. Direct experience working in Pharma/Clinical Services is required.
- Demonstrable grasp of and experience navigating factors impacting the business environment - political, economic, social, technological, legal and environmental.
- High Commercial acumen with hunter-oriented mindset and proactive approach to identifying, creating, and pursuing opportunities.
- International experience/experience working in a matrix structure.
- A self-starter comfortable operating at both a strategic and a hands-on level.
- Articulate, with exceptional negotiation and persuasion skills.
- Very strong presentation skills.
- Solid business planning and strategy skills.
- Demonstrated success in financial acumen with P&L ownership and track record of top and bottom-line expansion.
- Experienced in managing by KPIs (or similar methods)
- Strong people management skills - experience managing a large, cross-functional and geographically diverse team of people at all levels.
- Leadership skills; inspirational and dynamic personality with a successful track record of leading people in a fast-paced and changing environment.
- Highly computer literate; demonstrated success in embracing and implementing technology to drive business outcomes.
Language Skills:Articulate communicator with exceptional negotiation, persuasion, and presentation skills. Ability to develop effective senior-level relationships and communicate key messages across a global, cross-functional organization. Strong ability to read, write and comprehend the English language.
Computer Skills:Highly computer literate, with demonstrated success embracing and implementing technology to drive business outcomes. Proficient with Microsoft Excel and strong knowledge of ERP systems is required, with SAP S4 HANA experience a highly desirable advantage. Experience with SMARTSHEETS is desirable.
Reasoning Ability:Ability to operate effectively at both strategic and hands-on levels; develop business plans and strategies; interpret market, financial, operational, and competitive information; translate complex inputs into clear priorities; and make sound decisions in a complex, fast-paced, and changing global environment.
Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel and talk or hear and frequently required to sit. Employee is occasionally required stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Prolonged periods of sitting at a desk and working on a computer. Must be able to traverse the facility on occasion.
Specific vision abilities required by this job include close and ability to adjust focus.
Environmental ConditionsThe noise level in the work environment is usually moderate.
