Senior Vice President, Application Support Manager

BNY Mellon

$160K — $200K *
Finance & Insurance
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or information systems, or equivalent experience
  • Experience with business-critical production platforms in a global financial services setting
  • Technical support expertise in incident management and batch monitoring
  • Ability to manage high-priority issues and communicate clearly with stakeholders
  • Collaborative skills across regions to enhance service reliability and risk management

Responsibilities

  • Provide production support for the Deposits Enablement platform
  • Oversee critical batch processing functions to ensure operational stability
  • Support end-of-day cash activities in coordination with global teams
  • Quickly resolve production issues impacting business activities
  • Ensure alignment of trading, cash, and batch operations

Benefits

  • Generous paid leave, including paid volunteer time
  • Access to global resources for health and financial goals
  • 401(k) plan participation and company-sponsored insurance plans
  • Flexible work arrangements to support personal resilience
  • Compensation package assessment based on market data
Full Job Description
We're seeking a future team member for the role of Production Services Application Support Senior Vice President to join our Production Services Deposits Enablement team. This role is located in Pittsburgh In this role, you'll make an impact in the following ways: • Provide production support for the Deposits Enablement platform, improving alignment to business activity across trading, cash, and batch operations • Support application end-of-day processing, including oversight of critical operational activities and timely issue resolution • Oversee and support critical batch processing functions to help ensure stability, control, and execution across key platform workflows • Support end-of-day cash activities through cross-regional operational partnership and effective timezone overlap coverage To be successful in this role, we're seeking the following: • Bachelor's degree in computer science, engineering, information systems, or a related discipline, or equivalent combination of education and relevant experience • Experience supporting business-critical production platforms in a global financial services environment, with exposure to trading, cash management, end-of-day processing, or batch operations • Strong technical and operational support experience across application production support, incident management, batch monitoring, platform stability, and cross-regional service delivery • Demonstrated ability to manage high-priority issues with urgency, communicate clearly across technology and business stakeholders, and operate effectively in a time-sensitive environment • Proven ability to work collaboratively across regions and functions to improve service reliability, reduce risk, and support a resilient global support framework BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter. BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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