DescriptionSenior Venue DirectorJob SummaryThe Senior Venue Director is responsible for the successful management of their assigned venue and the venues in their area of responsibility.
Essential Functions- Effectively manages the set-up of client events to ensure successful outcomes.
- Ensures all set-ups and removals are done according to Company standards.
- Ensures all inventory is in good working order and rental condition and secure from theft or damage.
- Complies with all Company security and safety measures.
- Effectively utilizes personnel resources.
- Keeps up to date on related technology to increase innovation.
- Manages the sales process for maximum capture of business and revenue.
- Build events to maximize client satisfaction and uniqueness in the Company's services.
- Follows through on all client requests.
- Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.
- Manages accurate and timely billing of events and clients.
- Manages accurate and timely submittal of time and attendance records.
- Develops and appraises staff effectively
- Takes corrective action as necessary on a timely basis and in accordance with Company policy.
- Creates an environment of continual improvement and inspired employee morale.
- Cultivates and maintains a strong and rewarding business relationship with our Hotel partners.
- Build strong relationships with various sub-rental and labor vendors and ensure sub-rental equipment and contracted labor meets or exceeds Pinnacle Live standards.
- Attendance at all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.)
- Completing and submitting weekly and monthly reports on deadline.
- Look for opportunities to assist hotel partners with technology needs i.e. digital signage/reader boards, HSIA management, etc.
- Maintaining or assisting in maintaining Pinnacle Live and, where applicable hotel meeting space and guest room computer networks.
- Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility
- Review P&L of assigned venue and designated area to ensure maximum business capture.
- Other duties as assigned.
Supervisory ResponsibilitiesDirects team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Required Skills & KnowledgeTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong team player orientation
- Professional appearance
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience- High School Graduate or equivalent
- 2-3 years' audio and visual experience is required
- 2-3 years' customer service experience in a hospitality environment
- 2-3 years' venue director level experience
- Advanced audio visual training
- Computer proficiency (hardware, software and networking)
Benefits- Performance based incentive plan on top of base salary
- Generous time off with PTO, holidays and sick/personal days
- 401k with a contribution match
- Insurances; health, vision, dental and more
